Samsonite
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Samsonite Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Samsonite has 2.0 star rating based on 141 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Samsonite to a friend or colleague.
- Rating Distribution
Pros: Initial quality, Durability, I will never buy again.
Cons: Customer service, Non-responsive customer contact, No customer care response.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Samsonite has 2.0 star rating based on 141 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Samsonite to a friend or colleague.
- Rating Distribution
Pros: Initial quality, Durability, I will never buy again.
Cons: Customer service, Non-responsive customer contact, No customer care response.Recent recommendations regarding this business are as follows: "Do not buy this brand", "DO NOT BUY FROM THESE JERKS", "Very satisfying", "Just replace the bag it I gotta keep getting it repaired", "Don’t know what else to say is no one responded to my phone call menu was not effective or use your".
Most users ask Samsonite for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Samsonite Reviews
"How to find warranty info to register"
Still need information on how to complete online luggage warranty registration. Have been unable to reach customer support through the phone
"No answer"
Takes 2 months to change a damaged logo and when they returned the luggage it was cracked. From the time I dropped it off at the store no communication from...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Duscuss luggage purchase 3 days ago
Preferred solution: Help
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Minneapolis, Minnesota
Trying to get my suitcase lock fixed
I purchased two suitcases before a long trip abroad. One came with the lock preset to 0-0-0 and I was able to set to my own combination with no problem.
However, the second suitcase came with no preset lock and I am unable to use the lock. I had to travel and carry it with me instead of checking it. I contacted support and was given not once, but on two different emails from two different individuals different instructions to reset or pick my own lock to reset it. None of these instructions were accurate and did not reflect the lock I have.
Keep in mind that I provided the information on what suitcase it is. I have been told by Samsonite support that I can drive this suitcase to a location over an hour drive from my home to see if an authorized repair center can fix or I can take it to a locksmith. In each scenario, I am told they do not know what it will cost to fix it. I pushed back and they replied with "Ok, then send us pictures of the unused suitcase..." OH MY GOD.
THESE *** PEOPLE!
I will never order another item from this company. YOU HAVE JUST CONFIRMED HOW LITTLE YOU GIVE A CRAP ABOUT YOUR CLIENTS.
User's recommendation: DO NOT BUY FROM THESE JERKS
Past experience and product quality
- Good and durable products
- Minimum
Preferred solution: Repair or replace
User's recommendation: Very satisfying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Makati, National Capital Region
Resolved: No answer
Company fixed the issue and I have been provided with apology. Threatened to sue
Preferred solution: Full refund
User's recommendation: Do not buy this brand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redmond, Washington
No confirmation and no receipt, please reply asap
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Return procedures
- Long standing reputation
- Expensive
Preferred solution: Full refund
Porter Ranch, California
How to find warranty info to register
Help with registration
- Good quality luggage
- Poor customer service after sales are made
Preferred solution: Help with registration of the product
Bangkok, Bangkok
Problem opening my suitcase
- Good suitcase
Preferred solution: Help opening the suitcase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To speak about one specific duffel bag
Preferred solution: An image of the bag I list
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am not happy with my service
- I dont
- I dont
Preferred solution: Replaced both the bags
User's recommendation: Just replace the bag it I gotta keep getting it repaired
Carmel, Indiana
Help with a return
Brandon, Florida
Purchase a Samsonite luggage and wheel broke at JCPenney and they would not honor
Bellevue, Washington
Handles of luggage is deteriorating I’ve had Samsonite luggage for years but it’s only been used twice and my first trip to Australia is when my handles of the luggage started to deteriorate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Haskell, New Jersey
Broken wheels
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alexandria, Louisiana
Can a large samsonite spinner be returned or exchanged after 1 year of purchase
Yes - I like the quality and durability of the product
On August 27, 2023, I visited my local Dillards department store when it opened at 11:00 a.m. our time located 30 miles away and brought said item in the store and tried to get an answer. Cameron Jeansonne was the young man that waited on me. He said he would have to get his supervisor to answer my question.
I waited for over 30 minutes and still NO one came. He could tell that I was getting tired of waiting and left to try and find a person to help me. He returned shortly and informed me that whomever he spoke to - told him that because it was over a year since purchase was made - there was NOTHING they could do. NO ONE ever came to even look at the suitcase or talk to a me.
I would think that more attention would be given to a customer that spent almost $1000 in a single purchase. I was NOT asking for a refund. I know I am at fault for not returning said item before the year end. I thought because of the great reputation Samsonite has with its product - the stores that handle these items would be more helpful that this!!!
I would like to commend, Mr.
Cameron Jeansonne, who was the salesperson (who just started working there for only 3 months) for his help and assistance in my wait for an answer. He was very professional and courteous in trying to do his job - which is to help a customer, any customer, when shopping in any place of business.
- Durable luggage
Preferred solution: store credit
About
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Samsonite is one of the biggest American multinational luggage manufacturers and retailers. The products of the company are ranging from large suitcases to small toiletries bags as well as briefcases. Samsonite was founded in Denver, Colorado, USA in 1910. It was started by Jesse Shwayder. The company began to use the trademark Samsonite in 1941. In 1966 it changed its name to Samsonite. Currently the company is headquartered in Mansfield, MA. It also has a registered office in Luxembourg which is listed on the Hong Kong Stock Exchange. Forty percent of all Samsonite hard luggage is manufactured at the plant of the company in Nashik, India. The products of Samsonite go under such brands as Samsonite, American Tourister, Lacoste bags and small leather goods, Timberland bags only, and Hartmann Luggage.
Samsonite is ranked 29 out of 204 in Luggage category
USA
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