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I would like to let you know that my family and myself have lovingly bought and used Samsonite bags my entire life, they are wonderful and the quality and customer service has never failed me, until recently. I cannot, in good conscience, continue to support this...
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2.5
I liked
  • Initial quality
I didn't like
  • Poor quality
  • Lack of compassion
  • Warranty service
#1134805
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I WAS TOLD YES LIFETIME WARRANTY WOULD COVER REPAIR TO THE LOCKS ON MY SAMSONITE LUGGAGE.HOWEVER I WOULD HAVE TO PAY SHIPPING COSTS $70 TO SHIP MY SUITCASE FROM DELAWARE TO NY.I WAS TOLD YES LIFETIME WARRANTY WOULD COVER REPAIR TO THE LOCKS ON MY SAMSONITE LUGGAGE...
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#1114257
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All four the wheels of my suitcase have fallen apart several years after the suitcase was only used for one single trip. The suitcase was never used after that several years and was stored in a storage room wrapped in air-tight bags. I took it out today for my trip...
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1.0
I liked
  • I will never buy again
I didn't like
  • Poor quality
#1104288
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Samsonite - My cabin size bag purchased a year ago. Zip is

Samsonite
#1122771
2.2
Details
Shop: bought from samsonite shop at Somajiguda, Hyderabad. They act like cheaters. Life time warranty, but they don’t replace ZIP often gets opened with even 7 kg weight.
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Samsonite - Not a happy Camper.

Samsonite
#1113073
2.1
Details
I buy my samsonite luggage 2 months ago. i went on vacation only to return home unpacking my stuff i notice the thread on my luggage is opening up. on the front pocket there is no thread on thevright side. i love my luggage Help me please.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
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Samsonite doesn't last!
Samsonite doesn't last!
1/2

Samsonite doesn't last!

Samsonite
#1094131
My husband just returned from a flight. He wondered why our medium size rolling luggage was not rolling properly. Well, he soon found out that the two wheels had totally fallen apart! We haven't even used this piece bery much!
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Samsonite Luggage Review

Samsonite
#717125
My wife and I each have a hard case suitcase with zippers. Both were opened while we were traveling to Spsins and both locks are now broken. It appears to be a design defect. What can Ssonite do to fix/replace our luggage?
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The suit case is less than 2 years old and has been used in 3 cruises. This was handled by the cruise lines and has never flown. The one time they bring my luggage off the ship a crack appears around the wheel housing on the bottom of the suit case. I was told that the...
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3.6
#1102812
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Samsonite - Only thing worse then the bag was the repair
Samsonite - Only thing worse then the bag was the repair
Have a blue Silhouette carry on spinner bag. In other words it was never thrown around by luggage handlers and had very gentle loose. Within three times that we used the bag the fabric handle began to rip along the stitching . The handle was made from the same fabric...
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2.9
I didn't like
  • Poor quality
#1101408
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Purchased a Samsonite 5 piece nesting luggage set (black) from Amazon about 4 years ago. The pull handle on the carry-on broke. Took it to the authorized dealer for repair, they sent it back and indicated that the handle could not be repaired. They did not have a...
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1.0
I didn't like
  • Do not stand behind their warranty
  • Did not repair carry-on
#1098138
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My husband made a delivery to the outlet store in Williamsburg. There were 5 pallets of luggage that needed to be torn down and handed out one by one as there was no lift gate to pull the pallets off the truck to take into the store. It was about 90 degrees outside and...
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1.0
I didn't like
  • Lack of compassion
#1073473
Reply to reviews
Spoke with Tony (girl) from customer service. NASTY PERSON. I was told not to except my shipment from UPS and tell them I would like to refuse the shipment and I would get my refund. This is what I was told, don't worry sir, once the shipment gets back to our...
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1.0
I liked
  • I will never buy again
I didn't like
  • Tony from customer service was nasty
  • Tony
#1058445
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I am trying to find out how to reset a combination luggage lock that airport security relocked without having the lock closed. I am on hold for the number I was given online to call. There appears to be no-one available to answer my call and I am on hold listening to...
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Anonymous
Anonymous

My complaint has been resolved (except of the HORRIBLE music I had to listen to for 15 minutes before someone picked up).The customer service representatives were nice and hel...

5.0
#1055511
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Less than 1 year old hardside corner dented on first use and totally broken (starburst break) on 3rd use. Sent to Samsonite for repair/replacement. Came back 'repaired'. As soon as my husband pushed on the repaired area with his thumb it broke through again. Called...
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Anonymous
Anonymous

Why should a the luggage co pay for damage caused by another (i.e.-airline)?? Would you pay for damage caused by another???

Anonymous
KAS

My husband's case has just broken on it's 6th trip .......he has been in the hotel a week and lifted it onto the bed to pack...as he did the hardcase cracked alongside the han...

1.2
#1053184
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