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The suit case is less than 2 years old and has been used in 3 cruises. This was handled by the cruise lines and has never flown. The one time they bring my luggage off the ship a crack appears around the wheel housing on the bottom of the suit case. I was told that the...
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3.6
#1102812
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Samsonite - Only thing worse then the bag was the repair
Samsonite - Only thing worse then the bag was the repair
Have a blue Silhouette carry on spinner bag. In other words it was never thrown around by luggage handlers and had very gentle loose. Within three times that we used the bag the fabric handle began to rip along the stitching . The handle was made from the same fabric...
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2.9
I didn't like
  • Poor quality
#1101408
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Purchased a Samsonite 5 piece nesting luggage set (black) from Amazon about 4 years ago. The pull handle on the carry-on broke. Took it to the authorized dealer for repair, they sent it back and indicated that the handle could not be repaired. They did not have a...
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1.0
I didn't like
  • Do not stand behind their warranty
  • Did not repair carry-on
#1098138
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Samsonite doesn't last!
Samsonite doesn't last!
1/2

Samsonite doesn't last!

Samsonite
#1094131
My husband just returned from a flight. He wondered why our medium size rolling luggage was not rolling properly. Well, he soon found out that the two wheels had totally fallen apart! We haven't even used this piece bery much!
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Samsonite Luggage Review

Samsonite
#717125
My wife and I each have a hard case suitcase with zippers. Both were opened while we were traveling to Spsins and both locks are now broken. It appears to be a design defect. What can Ssonite do to fix/replace our luggage?
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Samsonite Suitcase Review

Samsonite
#639534
During our flight frim marsellia(france) to istanbul( turkey) we found that there is a big damage occured on hard suitcase. İt is a hard case samsonite and it mustnt happen like this
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Other Product Review

Samsonite
#626044
The very worst company I have ever dealt with. Do not answer their calls, do not hold to their commitments. Are a Bush league company in every possible way. Herb Lipton
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My husband made a delivery to the outlet store in Williamsburg. There were 5 pallets of luggage that needed to be torn down and handed out one by one as there was no lift gate to pull the pallets off the truck to take into the store. It was about 90 degrees outside and...
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1.0
I didn't like
  • Lack of compassion
#1073473
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Spoke with Tony (girl) from customer service. NASTY PERSON. I was told not to except my shipment from UPS and tell them I would like to refuse the shipment and I would get my refund. This is what I was told, don't worry sir, once the shipment gets back to our...
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1.0
I liked
  • I will never buy again
I didn't like
  • Tony from customer service was nasty
  • Tony
#1058445
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I am trying to find out how to reset a combination luggage lock that airport security relocked without having the lock closed. I am on hold for the number I was given online to call. There appears to be no-one available to answer my call and I am on hold listening to...
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Anonymous
Anonymous

My complaint has been resolved (except of the HORRIBLE music I had to listen to for 15 minutes before someone picked up).The customer service representatives were nice and hel...

5.0
#1055511
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Less than 1 year old hardside corner dented on first use and totally broken (starburst break) on 3rd use. Sent to Samsonite for repair/replacement. Came back 'repaired'. As soon as my husband pushed on the repaired area with his thumb it broke through again. Called...
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Anonymous
KAS

My husband's case has just broken on it's 6th trip .......he has been in the hotel a week and lifted it onto the bed to pack...as he did the hardcase cracked alongside the han...

h.kitchener
h.kitchener

No one's luggage is safe from the airline's mis-handling. Happens all the time. Best to buy a reasonable piece of luggage at a cheap price---while on sale or clearance and thr...

1.2
#1053184
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I would be ashamed to work at Samsonite if their job is to lie to consumers and that is exactly what they do. We purchased 4 pieces of the Cosmolite which is not cheap and 2 separate pieces had wheels broken and they now tell me the wheels have been discontinued as...
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#1051346
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I purchased Hartmann luggage 25+ years ago and the luggage had a lifetime warranty - any problems, you contacted the company and they repaired it, no questions asked - in fact, they would even send you a loaner piece of luggage to use while your luggage was being...
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Anonymous
anonymous

wow..25 years ago! Are you the same person you were 25 years ago? Things change, they sold the company, be upset with original Hartmann, not the company that bought them and...

I didn't like
  • No response to e-mail
#1038951
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I called in to Samsonite customer service after having my card refuse on there website and spoke with a young woman named Justice to let here know there was a glitch in the website and asked for here help. She told me that i had put my info in wrong, I let here know...
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#1030482
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