Samsonite - Broken wheel after 2 uses
Samsonite is more expensive and perceived to be a superior quality product. The rubber from a luggage wheel ripped after two uses under regular conditions.
Repair as listed on the website of an authorized local Samsonite repair shop is $75 and a 40 minute drive. Emailed Samsonite with photos and asked for a discount coupon so I can purchase another Samsonite product and received a curt response. "Iโm not sure how you came to the conclusion that the repair would be $75 if you have not taken your luggage to the Repair Center to be assessed. In addition, we do not provide coupons nor monetary-reimbursements.
As per our warranty: You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Thank you, Nadine Corcoran Samsonite Canada Inc.
753 Ontario Street, Stratford, ON N5A 6V1 Office: (519)-271-**** Ext. 229 / Fax: 1-80*-642-****"
Reason of review: Poor customer service.
Monetary Loss: $130.
Preferred solution: Price reduction.
Samsonite Cons: Customer service.
Location: 753 Ontario St, Stratford, ON N5A 7Y2, Canada
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
If you had bothered to read the policies before placing your order you would not have had this issue. It is not Samsonite's responsibility to make you read the important material they offer you.
If you click on the warranty or service & repair link it would have given you all of this infomraiton before you even placed the order. DUH!