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I would be ashamed to work at Samsonite if their job is to lie to consumers and that is exactly what they do. We purchased 4 pieces of the Cosmolite which is not cheap and 2 separate pieces had wheels broken and they now tell me the wheels have been discontinued as...
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#1051346
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I purchased Hartmann luggage 25+ years ago and the luggage had a lifetime warranty - any problems, you contacted the company and they repaired it, no questions asked - in fact, they would even send you a loaner piece of luggage to use while your luggage was being...
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Anonymous
Tom

I had similar experience with a carry on Hartmann bag. The internal frame cracked and Samsonite would not honor the Hartmann lifetime warranty. The tale of two pitiful compa...

Anonymous
Anonymous

Bought my luggage 8 years ago. Same issue. Thanks for your comments - I thinks it's fair to be upset about paying a premium price and not receiving the premium service in retu...

I didn't like
  • No response to e-mail
#1038951
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I called in to Samsonite customer service after having my card refuse on there website and spoke with a young woman named Justice to let here know there was a glitch in the website and asked for here help. She told me that i had put my info in wrong, I let here know...
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#1030482
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Samsonite Suitcase Review

Samsonite
#639534
During our flight frim marsellia(france) to istanbul( turkey) we found that there is a big damage occured on hard suitcase. İt is a hard case samsonite and it mustnt happen like this
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Other Product Review

Samsonite
#626044
The very worst company I have ever dealt with. Do not answer their calls, do not hold to their commitments. Are a Bush league company in every possible way. Herb Lipton
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Luggage Review

Samsonite
#624796
Hiii ihad a hard back big samsonite which crackedii had payed a lot for this brand as a set now the co exchanged the broken bag but tht has ŕuined my set n m mentally upet n torcheted by tht coz now i had to take a soft bag so my set is broken n hv no heart to spend n change the set i m very dissatisfied n traumatised
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Lightweight Cabin Luggage 72H Review

Samsonite
#624350
1.0
Details
Excited to buy a lightweight cabin size 72H, but very disappointed with the item, wheels not smooth movement. worse than other non branded brand , and they are much cheaper. Never never encourage friends to buy samsonite brand , the only worse services centre i ever met. Call many many times no one answer the phone. .
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Customer service
Hello, I visited your store in St. Augustine today and ended up buying my first Samsonite luggage piece! I had always dreamed of owning one, but only today did that dream come true! I have to admit though, that I could not afford the piece that I liked the...
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3.8
I liked
  • Products
  • Customer service
I didn't like
  • I could not really afford the piece i wanted
  • Not having a mirror in the store
#1025280
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Samsonite - Omni Pc Suitcase Review
I bought samsonite omni pc orange luggage set not long ago and this is the first time that I used it. It had a long deep scratch on the bottom and was damaged by the Airport during transportation. I reported to Air Canada and they will not accept my case and "kick the...
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Anonymous
anonymous

Samsonite didn't give you a defective bag-the airline abused it and THEY should reimburse you.

Anonymous
Anonymous

I believe the warranty states that they are not responsible for damage by the airlines....Read the warranty!

1.4
#1015950
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I just finished a call with Samsonite Customer Service and I was pissed!!! I ordered 3 luggage on Black Friday and the money was deducted from my card. I waited for a whole month wondering why my order was still being processed. During this time, I emailed twice and...
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Anonymous
frankmanbb

I have exactly the same experiece. Black friday orders are being caceled but no one tell me about that. The order detail is being processing. Such a disappointment.

#981407
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I bought my Samsonite Suitcase new on sale, based on past good reputation.I have only used my suitcase 2 times, both times as carry on luggage. The wheels disintegrated this past trip. Clearly the wheels are defective. I have contacted Samsonite directly at least 4...
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4.0
I didn't like
  • Do not stand behind their warranty
#977484
Reply to reviews
I purchased a Samsonite Duranxt suitcase and after only using it a couple of times one of the wheels disintegrated (and another is also looking bad). I was so annoyed as it was expensive and supposedly a durable and reliable product! I now have an expensive new...
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2.1
I didn't like
  • Poor quality wheels
#973487
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Samsonite - Not Durable luggage
Samsonite - Not Durable luggage
We purchased Samsonite luggage when we traveled Orlando Florida in 3rd August 2016 and used that when we travel back home. When we arrived in Dubai on the 7th, i noticed that the outer lining of the luggage was already damaged so I raised a complaint in Samsonite Mall...
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Anonymous
Chuck

A piece of luggage regardless of its brand name, price, or construction can receive damage in travel of any magnitude. If you buy a car and it gets scratched do you take it ba...

Anonymous
Anonymous

wow that looks like it was dragged on something..

#954472
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Samsonite - Customer Care Review
Samsonite - Customer Care Review
I just want to let everybody know, someone working at samsnoite store located at Citadel Outlet shopping mall in Los Angeles should be fired ! The person have no patience at all for answering any question . She give us very unfriendly look as we walking into the store....
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3.5
#954209
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