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Samsonite - Broken wheel after 2 uses
Samsonite - Broken wheel after 2 uses
Samsonite is more expensive and perceived to be a superior quality product. The rubber from a luggage wheel ripped after two uses under regular conditions. Repair as listed on the website of an authorized local Samsonite repair shop is $75 and a 40 minute drive....
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1.0
I didn't like
  • Customer service
#1149164
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Samsonite - Travel Adapter

Hi Bought a travel adapter on 25th November from Bengaluru international airport shops and the product stopped working from 26th November. Paid $30 for just an adapter and in 2 days the product stopped working. I should never buy anything from Samsonite. Unnecessary costly products and zero durability. I think you guys are selling cheap products but increasing your brand equity by charging more money from customers. Let me know .{{Redacted}}My email is - sudhir.ray85@gmail.com
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
I didn't like
  • Any of the products
#1141512
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Samsonite S'cure spinner 75cm defect
I just bought it nov. 24,2017 at bleucerise polygone bezier France.when i put my stuff weighing 23kg and if i lift it using the side handle ,the both sides are slightly oppening...is that normal?
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2.2
#1140499
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Customer Service at Samsonite is absolutely HORRIBLE! I placed an order online to find out 6 days later that it had been cancelled by Samsonite - NOT ME! I received no notification that they had cancelled my order and when I asked the customer service rep why I never...
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2.0
#1138595
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I would like to let you know that my family and myself have lovingly bought and used Samsonite bags my entire life, they are wonderful and the quality and customer service has never failed me, until recently. I cannot, in good conscience, continue to support this...
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2.3
I liked
  • Initial quality
I didn't like
  • Poor quality
  • No response to e-mail
  • Lack of compassion
#1134805
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Samsonite - My cabin size bag purchased a year ago. Zip is

Shop: bought from samsonite shop at Somajiguda, Hyderabad. They act like cheaters. Life time warranty, but they don’t replace ZIP often gets opened with even 7 kg weight.
2.3
Details
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
#1122771
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I WAS TOLD YES LIFETIME WARRANTY WOULD COVER REPAIR TO THE LOCKS ON MY SAMSONITE LUGGAGE.HOWEVER I WOULD HAVE TO PAY SHIPPING COSTS $70 TO SHIP MY SUITCASE FROM DELAWARE TO NY.I WAS TOLD YES LIFETIME WARRANTY WOULD COVER REPAIR TO THE LOCKS ON MY SAMSONITE LUGGAGE...
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#1114257
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Samsonite - Not a happy Camper.

I buy my samsonite luggage 2 months ago. i went on vacation only to return home unpacking my stuff i notice the thread on my luggage is opening up. on the front pocket there is no thread on thevright side. i love my luggage Help me please.
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1113073
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All four the wheels of my suitcase have fallen apart several years after the suitcase was only used for one single trip. The suitcase was never used after that several years and was stored in a storage room wrapped in air-tight bags. I took it out today for my trip...
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1.0
I liked
  • I will never buy again
I didn't like
  • Poor quality
#1104288
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The suit case is less than 2 years old and has been used in 3 cruises. This was handled by the cruise lines and has never flown. The one time they bring my luggage off the ship a crack appears around the wheel housing on the bottom of the suit case. I was told that the...
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3.5
#1102812
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