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Samsonite - Only thing worse then the bag was the repair
Samsonite - Only thing worse then the bag was the repair
Have a blue Silhouette carry on spinner bag. In other words it was never thrown around by luggage handlers and had very gentle loose. Within three times that we used the bag the fabric handle began to rip along the stitching . The handle was made from the same fabric...
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2.9
I didn't like
  • Poor quality
#1101408
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Purchased a Samsonite 5 piece nesting luggage set (black) from Amazon about 4 years ago. The pull handle on the carry-on broke. Took it to the authorized dealer for repair, they sent it back and indicated that the handle could not be repaired. They did not have a...
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1.0
I didn't like
  • Did not repair carry-on
  • Do not stand behind their warranty
#1098138
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My husband made a delivery to the outlet store in Williamsburg. There were 5 pallets of luggage that needed to be torn down and handed out one by one as there was no lift gate to pull the pallets off the truck to take into the store. It was about 90 degrees outside and...
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1.0
I didn't like
  • Lack of compassion
#1073473
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Samsonite Luggage Review

Samsonite
#717125
My wife and I each have a hard case suitcase with zippers. Both were opened while we were traveling to Spsins and both locks are now broken. It appears to be a design defect. What can Ssonite do to fix/replace our luggage?
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Samsonite Suitcase Review

Samsonite
#639534
During our flight frim marsellia(france) to istanbul( turkey) we found that there is a big damage occured on hard suitcase. İt is a hard case samsonite and it mustnt happen like this
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Other Product Review

Samsonite
#626044
The very worst company I have ever dealt with. Do not answer their calls, do not hold to their commitments. Are a Bush league company in every possible way. Herb Lipton
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Luggage Review

Samsonite
#624796
Hiii ihad a hard back big samsonite which crackedii had payed a lot for this brand as a set now the co exchanged the broken bag but tht has ŕuined my set n m mentally upet n torcheted by tht coz now i had to take a soft bag so my set is broken n hv no heart to spend n change the set i m very dissatisfied n traumatised
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Spoke with Tony (girl) from customer service. NASTY PERSON. I was told not to except my shipment from UPS and tell them I would like to refuse the shipment and I would get my refund. This is what I was told, don't worry sir, once the shipment gets back to our...
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1.0
I liked
  • I will never buy again
I didn't like
  • Tony from customer service was nasty
  • Tony
#1058445
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I am trying to find out how to reset a combination luggage lock that airport security relocked without having the lock closed. I am on hold for the number I was given online to call. There appears to be no-one available to answer my call and I am on hold listening to...
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Anonymous
Anonymous

My complaint has been resolved (except of the HORRIBLE music I had to listen to for 15 minutes before someone picked up).The customer service representatives were nice and hel...

5.0
#1055511
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Less than 1 year old hardside corner dented on first use and totally broken (starburst break) on 3rd use. Sent to Samsonite for repair/replacement. Came back 'repaired'. As soon as my husband pushed on the repaired area with his thumb it broke through again. Called...
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Anonymous
Anonymous

Why should a the luggage co pay for damage caused by another (i.e.-airline)?? Would you pay for damage caused by another???

Anonymous
KAS

My husband's case has just broken on it's 6th trip .......he has been in the hotel a week and lifted it onto the bed to pack...as he did the hardcase cracked alongside the han...

1.2
#1053184
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I would be ashamed to work at Samsonite if their job is to lie to consumers and that is exactly what they do. We purchased 4 pieces of the Cosmolite which is not cheap and 2 separate pieces had wheels broken and they now tell me the wheels have been discontinued as...
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#1051346
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I purchased Hartmann luggage 25+ years ago and the luggage had a lifetime warranty - any problems, you contacted the company and they repaired it, no questions asked - in fact, they would even send you a loaner piece of luggage to use while your luggage was being...
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Anonymous
Disappointed Customer

Couldn't agree more with this comment. Manufacturing has been outsourced to China. American jobs lost. I had the same experience with Samsonite/Hartmann, although I paid my pr...

Anonymous
Tom

I had similar experience with a carry on Hartmann bag. The internal frame cracked and Samsonite would not honor the Hartmann lifetime warranty. The tale of two pitiful compa...

I didn't like
  • No response to e-mail
#1038951
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I called in to Samsonite customer service after having my card refuse on there website and spoke with a young woman named Justice to let here know there was a glitch in the website and asked for here help. She told me that i had put my info in wrong, I let here know...
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#1030482
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Hello, I visited your store in St. Augustine today and ended up buying my first Samsonite luggage piece! I had always dreamed of owning one, but only today did that dream come true! I have to admit though, that I could not afford the piece that I liked the...
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3.8
I liked
  • Customer service
  • Products
I didn't like
  • I could not really afford the piece i wanted
  • Not having a mirror in the store
#1025280
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