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Hello, I visited your store in St. Augustine today and ended up buying my first Samsonite luggage piece! I had always dreamed of owning one, but only today did that dream come true! I have to admit though, that I could not afford the piece that I liked the...
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3.8
I liked
  • Products
  • Customer service
I didn't like
  • I could not really afford the piece i wanted
  • Not having a mirror in the store
#1025280
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Samsonite - Omni Pc Suitcase Review
I bought samsonite omni pc orange luggage set not long ago and this is the first time that I used it. It had a long deep scratch on the bottom and was damaged by the Airport during transportation. I reported to Air Canada and they will not accept my case and "kick the...
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Anonymous
anonymous

Samsonite didn't give you a defective bag-the airline abused it and THEY should reimburse you.

Anonymous
Anonymous

I believe the warranty states that they are not responsible for damage by the airlines....Read the warranty!

1.4
#1015950
Reply to reviews
I just finished a call with Samsonite Customer Service and I was pissed!!! I ordered 3 luggage on Black Friday and the money was deducted from my card. I waited for a whole month wondering why my order was still being processed. During this time, I emailed twice and...
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Anonymous
frankmanbb

I have exactly the same experiece. Black friday orders are being caceled but no one tell me about that. The order detail is being processing. Such a disappointment.

#981407
Reply to reviews

Luggage Review

Samsonite
#624796
Hiii ihad a hard back big samsonite which crackedii had payed a lot for this brand as a set now the co exchanged the broken bag but tht has ŕuined my set n m mentally upet n torcheted by tht coz now i had to take a soft bag so my set is broken n hv no heart to spend n change the set i m very dissatisfied n traumatised
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Lightweight Cabin Luggage 72H Review

Samsonite
#624350
1.0
Details
Excited to buy a lightweight cabin size 72H, but very disappointed with the item, wheels not smooth movement. worse than other non branded brand , and they are much cheaper. Never never encourage friends to buy samsonite brand , the only worse services centre i ever met. Call many many times no one answer the phone. .
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Customer service

Other Product Review

Samsonite
#600436
1.8
Details
Samsonite customer service is the worst. They never contacted me , listen or even try to solve the problem. It was happening in both EU and Thailand!!! Bad CRM
Comment
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Delivery Service
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Warranty
I bought my Samsonite Suitcase new on sale, based on past good reputation.I have only used my suitcase 2 times, both times as carry on luggage. The wheels disintegrated this past trip. Clearly the wheels are defective. I have contacted Samsonite directly at least 4...
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4.0
I liked
  • Not applicable
I didn't like
  • Do not stand behind their warranty
#977484
Reply to reviews
I purchased a Samsonite Duranxt suitcase and after only using it a couple of times one of the wheels disintegrated (and another is also looking bad). I was so annoyed as it was expensive and supposedly a durable and reliable product! I now have an expensive new...
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2.1
I didn't like
  • Poor quality wheels
#973487
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Samsonite - Not Durable luggage
Samsonite - Not Durable luggage
We purchased Samsonite luggage when we traveled Orlando Florida in 3rd August 2016 and used that when we travel back home. When we arrived in Dubai on the 7th, i noticed that the outer lining of the luggage was already damaged so I raised a complaint in Samsonite Mall...
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Anonymous
Chuck

A piece of luggage regardless of its brand name, price, or construction can receive damage in travel of any magnitude. If you buy a car and it gets scratched do you take it ba...

Anonymous
Anonymous

wow that looks like it was dragged on something..

#954472
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Samsonite - Customer Care Review
Samsonite - Customer Care Review
I just want to let everybody know, someone working at samsnoite store located at Citadel Outlet shopping mall in Los Angeles should be fired ! The person have no patience at all for answering any question . She give us very unfriendly look as we walking into the store....
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3.5
#954209
Reply to reviews

100% full

Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
We have two pieces of 30" Samsonite spinner luggage in the fall of 2010. This luggage has been fantastic. I could not tell you how many trips they have been on, not to mention I have recommended to all my clients. Not one crack, not one broken wheel, zippers all work...
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Anonymous
Disappointed

Bought a Costco 2 piece in 2013 and used it on about 10 trips. On the 11th trip the rim for one of the wheels fell to go along with the Samsonite logo. Now my luggage is missi...

1.0
I didn't like
  • Luggage pealing
  • No customer care
  • Poor quality
#940511
Reply to reviews
I purchased a Samsonite backpack at £110 on 10th of May but after a month when I wanted to use that right after 10 days a handle of backpack started to being ripped so I called customer services to complain but they refused my request and they just took the backpack...
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1.1
Chichester, West Sussex
I didn't like
  • Disapponted
#920859
Reply to reviews
The Samsonite camera backpack strap seams burst and we were given a credit note as there were no more such camera backpacks available for exchange. The credit note carried so many exclusions that we were left with the oldest unwanted models mostly only left with the...
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2.2
#915383
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