Customer Service at Samsonite is absolutely HORRIBLE! I placed an order online to find out 6 days later that it had been cancelled by Samsonite - NOT ME! I received no notification that they had cancelled my order and when I asked the customer service rep why I never...Read more
I would like to let you know that my family and myself have lovingly bought and used Samsonite bags my entire life, they are wonderful and the quality and customer service has never failed me, until recently. I cannot, in good conscience, continue to support this...Read more
Samsonite - My cabin size bag purchased a year ago. Zip is
Shop: bought from samsonite shop at Somajiguda, Hyderabad. They act like cheaters. Life time warranty, but they don’t replace ZIP often gets opened with even 7 kg weight.
I WAS TOLD YES LIFETIME WARRANTY WOULD COVER REPAIR TO THE LOCKS ON MY SAMSONITE LUGGAGE.HOWEVER I WOULD HAVE TO PAY SHIPPING COSTS $70 TO SHIP MY SUITCASE FROM DELAWARE TO NY.I WAS TOLD YES LIFETIME WARRANTY WOULD COVER REPAIR TO THE LOCKS ON MY SAMSONITE LUGGAGE...Read more
Samsonite - Not a happy Camper.
I buy my samsonite luggage 2 months ago. i went on vacation only to return home unpacking my stuff i notice the thread on my luggage is opening up. on the front pocket there is no thread on thevright side. i love my luggage Help me please.
All four the wheels of my suitcase have fallen apart several years after the suitcase was only used for one single trip. The suitcase was never used after that several years and was stored in a storage room wrapped in air-tight bags. I took it out today for my trip...Read more
- I will never buy again
I didn't like
- Poor quality
The suit case is less than 2 years old and has been used in 3 cruises. This was handled by the cruise lines and has never flown. The one time they bring my luggage off the ship a crack appears around the wheel housing on the bottom of the suit case. I was told that the...Read more
Have a blue Silhouette carry on spinner bag. In other words it was never thrown around by luggage handlers and had very gentle loose. Within three times that we used the bag the fabric handle began to rip along the stitching . The handle was made from the same fabric...Read more
I didn't like
- Poor quality
Purchased a Samsonite 5 piece nesting luggage set (black) from Amazon about 4 years ago. The pull handle on the carry-on broke. Took it to the authorized dealer for repair, they sent it back and indicated that the handle could not be repaired. They did not have a...Read more
Samsonite doesn't last!
My husband just returned from a flight. He wondered why our medium size rolling luggage was not rolling properly. Well, he soon found out that the two wheels had totally fallen apart! We haven't even used this piece bery much!
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