Samsonite Phone Numbers and Emails

Toll-Free Number:

  • (800) 223-7267

Samsonite Emails:

Customer Service
Privacy Policy

Samsonite Contact Information

Samsonite Website:

Samsonite Help Center:

Corporate Office Address:

Samsonite LLC
575 West Street Suite 110
Mansfield, Massachusetts 02048
United States
Edit Business Info

Samsonite Rating Based on 122 Reviews

Rating details

1.7
more details
Customer service
Warranty
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of Samsonite Customer Service Calls

748 TOTAL
CALLS
04:19 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Samsonite Customer Service?

Product/ Service Question:

  • “My product is damaged”
  • “I just placed an order and haven't received the e-mail confirmation. This is IMPERATIVE.”
  • “Damaged suitcases after first trip”

Request for Information Question:

  • “To sa peak about my lauggage set”
  • “Suitcase is locked and can't remember code”
  • “How to”

Return/ Replace Question:

  • “Return”
  • “Return item?”
  • “I want to exchange the product”

Account Question:

  • “Password forget”
  • “Lock password not opening”
  • “Lock password not working”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancel order”
  • “Need to cancell an order”

Shipping and Delivery Question:

  • “Package delivered to wrong person”
  • “Showroom closed without delivery of my bag”
  • “Have some query regarding delivery”

Staff Question:

  • “Service issue”
  • “Poor Customer Service”
  • “Service request claim”

Refund Question:

  • “Refund”

Payments and Charges Question:

  • “I have Samsonite trolley bag but I lost bill and key key”
  • “Promo code”
  • “Double charged”

Cards Question:

  • “Credit card charges”
  • “Did not reply the warranty card and mistake in the billing name”

Website/ Application Question:

  • “Your web site order 10 items I do not want”
  • “Cannot locate the dimensions of my luggage on your website”

Other Question:

  • “I don't have any order number And any informationI am Pay 225.51$”
  • “Ordered number”
  • “Lock not opening”

About

Top Samsonite Services

Customer Care, Shipping Service, Sales Representative

Top Samsonite Products

Suitcase, Warranty, Bag

Samsonite Pros and Cons

Pros: Purchases in the past, Initial quality, I will never buy again, Durability, Wheels spin well

Cons: Poor customer service, Poor quality, Non-responsive customer contact, No response to e-mail, No customer care response

Related Companies

American Tourister, Hartmann Luggage, High Sierra, eBags, Tumi

Summary

Samsonite is one of the biggest American multinational luggage manufacturers and retailers. The products of the company are ranging from large suitcases to small toiletries bags as well as briefcases. Samsonite was founded in Denver, Colorado, USA in 1910. It was started by Jesse Shwayder. The company began to use the trademark Samsonite in 1941. In 1966 it changed its name to Samsonite. Currently the company is headquartered in Mansfield, MA. It also has a registered office in Luxembourg which is listed on the Hong Kong Stock Exchange. Forty percent of all Samsonite hard luggage is manufactured at the plant of the company in Nashik, India. The products of Samsonite go under such brands as Samsonite, American Tourister, Lacoste bags and small leather goods, Timberland bags only, and Hartmann Luggage.

Samsonite reviews and complaints

Samsonite is ranked 13 out of 130 in Luggage category

Area Served

USA

Payment Methods

MasterCard

Edit Description

Compare Samsonite To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

TravelPro
22 reviews
1.9
Delsey
7 reviews
1.8
Hartmann Luggage
18 reviews
2.2
Write a review
Do you have something to say about Samsonite? What happened? What can we help you with?
Submit review Don't show this popup