Contact Samsonite Customer Service
Samsonite Phone Numbers and Emails
Toll-Free Number:
-
(800) 223-7267
Samsonite Emails:
Samsonite Contact Information
Samsonite Website:
Samsonite Help Center:
Corporate Office Address:
Summary of Samsonite Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Samsonite Customer Service?
Product/ Service Question:
- “My product is damaged”
- “I just placed an order and haven't received the e-mail confirmation. This is IMPERATIVE.”
- “Damaged suitcases after first trip”
Request for Information Question:
- “To sa peak about my lauggage set”
- “Suitcase is locked and can't remember code”
- “How to”
Return/ Replace Question:
- “Return”
- “Return item?”
- “I want to exchange the product”
Account Question:
- “Password forget”
- “Lock password not opening”
- “Lock password not working”
Activation/ Cancellation Question:
- “Cancel an order”
- “Cancel order”
- “Need to cancell an order”
Shipping and Delivery Question:
- “Package delivered to wrong person”
- “Showroom closed without delivery of my bag”
- “Have some query regarding delivery”
Staff Question:
- “Service issue”
- “Poor Customer Service”
- “Service request claim”
Refund Question:
- “Refund”
Payments and Charges Question:
- “I have Samsonite trolley bag but I lost bill and key key”
- “Promo code”
- “Double charged”
Cards Question:
- “Credit card charges”
- “Did not reply the warranty card and mistake in the billing name”
Website/ Application Question:
- “Your web site order 10 items I do not want”
- “Cannot locate the dimensions of my luggage on your website”
Other Question:
- “I don't have any order number And any informationI am Pay 225.51$”
- “Ordered number”
- “Lock not opening”
About
Customer Care, Shipping Service, Sales Representative
Suitcase, Warranty, Bag
Pros: Purchases in the past, Initial quality, I will never buy again, Durability, Wheels spin well
Cons: Poor customer service, Poor quality, Non-responsive customer contact, No response to e-mail, No customer care response
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Samsonite is one of the biggest American multinational luggage manufacturers and retailers. The products of the company are ranging from large suitcases to small toiletries bags as well as briefcases. Samsonite was founded in Denver, Colorado, USA in 1910. It was started by Jesse Shwayder. The company began to use the trademark Samsonite in 1941. In 1966 it changed its name to Samsonite. Currently the company is headquartered in Mansfield, MA. It also has a registered office in Luxembourg which is listed on the Hong Kong Stock Exchange. Forty percent of all Samsonite hard luggage is manufactured at the plant of the company in Nashik, India. The products of Samsonite go under such brands as Samsonite, American Tourister, Lacoste bags and small leather goods, Timberland bags only, and Hartmann Luggage.
Samsonite is ranked 13 out of 130 in Luggage category
USA
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