Samsonite - Helpless and Rude customer service
I have ordered 3 luggage set with BOGO event. Out of that I added only one spinner and apply BOGO promocode and ordered it, but i am suppose to add 2 luggage and apply BOGO promocode then order it.
its a mistake, but i called customer care with in a minute, they said they are not able to do anything. but order was not even processed, then they suggested to refuse to accept when UPS guys shows up. next week UPS guy showed up, i showed him tracking number which I supposed to refuse, he didn;t even look, he took the wrong one back. I called customer care, they said thay are not able to do anything.
they answered it very rudely. Worst Service.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $119.
Preferred solution: Deliver product or service ordered.
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Comments
Please avoid publishing any personal information and promotional content
If you read all of the company's policies before you placed your order, you would not have been in this boat. This seems like it could have been avoided if you read the policies or called to ask questions before placing the order.