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Bought a High Sierra backpack and matching Travel Bag on wheels. Paid $180 at Macy's in Aventura Mall.

On a recent trip I noticed the end of the Bag, above the pull along wheels had split horizontally right along the seam. WTF?

It had been on and off about 6 flights since purchase and 1 cruise. Surely it should last longer than that? Well maybe not.

Have a look at the Exclusion List from Samsonite as they try to wriggle out of Warranty Claims. Seems that Air Travel is NOT for your Samsonite Luggage, as it might be damaged by those Ruffians who handle your bags on, and off the plane.

Would I buy their products again...yes...when Pigs learn to fly.

Product or Service Mentioned: High Sierra Backpack.

Reason of review: Bad quality.

Monetary Loss: $180.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from May 22.
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Anonymous
#1548513

Issue with Samsonite carry on bag the zip just opened all the way round and impossible to fix it and of course Samsonite doesn't want to know blames Airlines it's simply bad workmanship

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