We have two pieces of 30" Samsonite spinner luggage in the fall of 2010. This luggage has been fantastic. I could not tell you how many trips they have been on, not to mention I have recommended to all my clients. Not one crack, not one broken wheel, zippers all work fine. This luggage is great! I really thought this luggage would make 10 years!! But...the luggage has started peeling. We just got back from Jamaica on Friday, I unpacked yesterday and I could (didn't but I could have) peeled this luggage like a bad sunburn. What happened? Why is it doing this? Not one but both pieces.
I have sent Samsonite FOUR(4) emails regarding this with no answer. They don't care about their products or the consumers!
Tammy Shamblin-Renie, CTC Red Parrot Travel
More Review Details
|Value for money|
|Advertised vs Delivered|
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
What I liked
What I disliked
- No customer care
- No customer care response
- Pealing luggage
- Poor quality
- Luggage pealing
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