Ignored by Samsonite
We have two pieces of 30" Samsonite spinner luggage in the fall of 2010. This luggage has been fantastic. I could not tell you how many trips they have been on, not to mention I have recommended to all my clients. Not one crack, not one broken wheel, zippers all work fine. This luggage is great! I really thought this luggage would make 10 years!! But...the luggage has started peeling. We just got back from Jamaica on Friday, I unpacked yesterday and I could (didn't but I could have) peeled this luggage like a bad sunburn. What happened? Why is it doing this? Not one but both pieces.
I have sent Samsonite FOUR(4) emails regarding this with no answer. They don't care about their products or the consumers!
Tammy Shamblin-Renie, CTC Red Parrot Travel
This reviewer shared experience about poor customer service and wants this business to offer any options to resolve the issue as the author lost $500. The author is overall dissatisfied with Samsonite and uploaded picture s. The most disappointing about samsonite customer care from Samsonite was no customer care, no customer care response and pealing luggage Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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