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I just bought a laptop bag made by Samsonite and within a few days, the stitching began to fall apart. I was quite surprised to notice the shoddy workmanship, especially since Samsonite is known to make quality merchandise.

Upon trying to return it, I was told this bag was actually made by a company called "american heritage" and Samsonite has leased out their name. I guess to make a few extra more bucks, Samsonite allows these cheap companies to make poorly constructed bags with their brand on it.

Needless to say, I felt duped and for this reason will never buy Samsonite products ever again.

Location: Bellevue, Washington

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Machele Imf

Samsonite is no longer "known" for quality/reliable products. When purchasing something like this it is best you actually inspect it in the store and not order online, regardless what the reviews say.

Guest

The Samsonite Hartmann warranty policy stinks too - they will require you to take it to a repair center for examination and will ONLY send you a label to send it back if you get indignant about a bad policy that requires you to drive and hour plus... Seems pretty shoddy for a 10 year warranty item that didn't even last 12 months.

Guest

I had the same problem with Samsonite's American Tourister brand suitcase, with the stitching unraveling or fraying at a seam.

I literally only used it four times during the fist year for air travel; certainly not what one would consider normal wear and tear for other brands.

It was not considered a manufacturer flaw for warranty/returnable at Herbergers Department Store. My next purchase will be the cheapest off-brand suitcase I can find as it appears that what used to be name brand quality, is now disposable.

Guest

I just brought my Samsonite rolling computer bag to a Tampa area luggage repair store. Much to my surprise, Samsonite is sending me a replacement bag for FREE.

Apparently I have a Heritage bag using the name of Samsonite and the Heritage quality was not to Samsonite standards and Samsonite wants the Heritage bags off the market. Thanks Samsonite.

Nice surprise! I can't wait to receive my new rolling computer bag.

Guest

Samsonite refused to honor a warranty for their leather Checkpoint briefcase. I purchased the thing about a year previous.

I did not even use it the entire year as my job allows vacation during the summer months.

I spent money to ship it to their repair center and was told it was my fault the two zippers became undone and the item refused to zip up.

If they noticed carefully, they would have discovered one or more teeth in the zipper became loose and probably caused the closure to come off track.

Now this is my fault?!! Never buy the Samsonite brand.

Junk. Not the quality it was years ago and they do not stand behind their products.

Guest

Over the last few years, I've bought numerous pieces of Samsonite luggage and have been VERY disappointed. Failures early with wheels peeling, handles not locking when extended, difficult to extend handles, and poor design with tipping bags when fully loaded.

Their customer service is quick to find ANY reason to duck responsibility. I'll buy another name brand in the future!

Deola Slu

I agree with all the comments below, bought my computer bag last August and it started falling apart, i'm careful with my stuff but the seams just came apart. Took it to a Samsonite repair, that's when they told me it was a Heritage bag and not under warranty :( don't think i will ever trust Samsonite again.

Guest

Never buy Samsonite. The hard case lasted half the time of cases costing half the price.

Which makes it 4X as expensive. The case cracked propagating from the corner, clearly poor design or material failure.

The advertising is misleading because it is no stronger than any other bag I have owned. Warranty has no value, just blame the owner - I fly business class and stay in 5 star hotels so not sure how it is being mistreated.

Guest

I just bought a laptop bag made by Samsonite and within a few months, the stitching began to fall apart,Zipper runner out of track. I was quite surprised to notice the shoddy workmanship, especially since Samsonite is known to make quality merchandise.I've purchased that time told me One year replacement warrany for Zipper runner out & 3 years stitching out replacement warranty but not response from company retail point " Shri Mahabir Sales" DB Mall in Bhopal and head office Nasik. Upon trying to return it becouse as per warranty condition that laptop bag is not in misused.

Guest

i have a samsonite laptop bag n god it sucks. the cover peels off time to time and the inner bag looks disgusting :cry

Guest

You have to update your gen info numbers and for repair numbers philippines. Cant connect. Sure hope other numbers listed around the globe in the warranty card probably same unable to connect.

Guest

I had the same exact problem, and emailed Samsonite regarding my concern. They punted this issue to a customer service representative over at Heritage.

I was told that I could have the item repaired and would be reimbursed up to $15.00. When I brought the bag to get it repaired, I was given an estimate of over 30 dollars. At that point, I just decided to purchase a brand new bag.

I'm thoroughly disappointed with Samsonite for leasing out their good name to garbage companies like "Heritage". Will now be spending the extra money to purchase Tumi products instead...

Guest
reply icon Replying to comment of Guest-499719

tumi is also under samsonite i heard

SamsoniteUS

This is the Samsonite Customer Service Team and we were hoping to get in touch with you. We're so sorry to hear about the issue with your laptop bag.

Could you please email us your contact info at samsoniteus@***.com? We'd like to work with you to find a solution.

Guest

I heard Samsonite recently cancelled that license and now makes all their own computer bags, as of this year.

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