Not resolved
3 comments

We purchased Samsonite luggage when we traveled Orlando Florida in 3rd August 2016 and used that when we travel back home. When we arrived in Dubai on the 7th, i noticed that the outer lining of the luggage was already damaged so I raised a complaint in Samsonite Mall of the Emirates branch but they maintained that the same was a result of a normal wear and tear and they don't want this to be repaired under the warranty condition. This is very disappointing as the damage was just days after it was purchased and their findings of wear and tear is ridiculous.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of samsonite suitcase. Samsonite needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned samsonite suitcase in their reviews. You may find this information helpful for further shopping at Samsonite.

Had an Experience with Samsonite?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1300069

A piece of luggage regardless of its brand name, price, or construction can receive damage in travel of any magnitude.If you buy a car and it gets scratched do you take it back to a car yard.

Baggage handlers can be very rough with luggage. So can train, cruise ship, bus and all the rest of these employees who handle your luggage. If they or yourself damage your suitcase don't blame the brand or the people you purchased it from. Make a claim towards the company of whom you travelled with immediately, or use your travel insurance policy.

Warranty covers defects in manufacturing & workmanship. It does not cover damage in transit even if you spent $2000 on Manderina Duck. Inspect your luggage as soon as you get it back when arriving at your destination. READ your travel ticket closely before you book your trip.

Read baggage damage policies carefully and print out a copy and travel with it. Or save that documentation to your phone, laptop or I-pad.

Most airlines, bus companies, cruise ships, train companies have a baggage damage policy. Make them stick to it. You paid for the ticket not the retailer and certainly not Samsonite.

To many consumers get it wrong when they buy luggage. Read the warranty statement inside the suitcase before purchase.

Understand it.If not happy don't buy the suitcase & consider travelling with a plastic bag instead.

Anonymous
#1297463

wow that looks like it was dragged on something..

Anonymous
London, England, United Kingdom #1279482

We too bought a samsunite suitcase in florida bought it in 2013 bought it home thought we had a bargain havent used it until we got out to use worst mistake the corner plastic is broken and the zip to get to it you cant open 2 emails and no reply wont be buying frkm them again until they resolve this

You May Also Like

Samsonite - Only thing worse then the bag was the repair Samsonite "Have a blue Silhouette carry on spinner bag. In other words it was never thrown around by luggage handlers and had very gentle loose. Within three times that we used..." Read more Enagic USA - Enagic Kangen - An Evil Pyramid Scheme Miracule Cure Product/Company Enagic Usa "Without a doubt, MLM/Pyramid Scheme companies have been fleecing victims for decades and Kangen/Enagic is no exception; destroying families and tearing apart friends and communities. Most of these products..." Read more HotPriceTubs - HOT PRICE TUBS - WARNING, OURS WENT ON FIRE HotPriceTubs "We have been hit with HOT PRICE TUBS also, they sold us this hot but and informed us it had 1 year warranty, after they attended to put the various..." Read more Samsonite - Customer Care Review Samsonite "I just want to let everybody know, someone working at samsnoite store located at Citadel Outlet shopping mall in Los Angeles should be fired ! The person have no patience..." Read more Mr Appliance - The WORST service experience ever! Mr Appliance "After Irma we had a power outage for 36 hours. Then our KitchenAid fridge showed " Sabbath on" and we could not get out of it. I called "Mr Appliance"....TROY..." Read more Cost Cutters - Wrong Haircut & Wrong Hair Color in Verona, WI Cost Cutters "I came in with a picture on how I wanted my hair to be. I showed the hair stylist who would be working on my hair, Her name is Jessie..." Read more National Tire and Battery: The worst tire buying experience I've had. National Tire And Battery "I called around town Friday morning September 8th, 2017 to find a set of tires for my 2004 Volkswagen Jetta GLI before heading to the in-laws cabin for the weekend...." Read more Directv - Equipment does not work.  "Known issue" no fix for over 1 year. Directv "1 month ago today we had Dirctv installed. The boxes in our home lose internet connection everyday sometimes hourly. We have called Directv everyday for the last 30 days on..." Read more