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Samsonite lied

Rubbish quality, product melted, staff unreliable, refused to own up the warranty.
Company wrote 0 private or public responses to the review from Nov 29.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
#1410679
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I placed an order on Black Friday. On Tuesday, the same item was $20 less expensive. Because there was no phone number to call, I contacted customer service via the text chat on Sansonite’s website. I explained what happened and expected a simple solution. Rather than...
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Company wrote 0 private or public responses to the review from Nov 28.
1.9
#1410011
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I purchased 2 tourister skytracer suitcases 2 to 3 months ago and the 1st time I took one of them on my holidays the zip was broken we went to Disneyland paris and when I came to open my suitcase the zip would not open for me to take out my clothes this was so bad I...
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Company wrote 0 private or public responses to the review from Oct 29.
#1392242
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The website is a disaster, but what is worst is that when you buy online they don't have a free return policy and You cannot return the item to the store. I never thought this was the case or I would have never ourchased the item online. Now I have a suitcase that I...
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Company wrote 0 public responses to the review from Oct 24.
Anonymous
Stephanie

Samsonite's policy's are clearly stated on the site. If you took them time to read them you would have been all set. People are always quick to complain but never own up to th...

#1388135
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I ordered a backpack and it returned to samsonite because the hotel refused it. It returned back to companies warehouse at August 20th. I talked to customer service. They told me that they will refund. I’ve been waiting since 20th August. But i did not get my refund....
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Company wrote 0 private or public responses to the review from Oct 07.
2.7
#1375483
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i was on a trip and forgot my code, but i had tsa open it for me then i got home and had them lock it again with it open how to i set other code to it........it is open and i see (A,B) opositions i need to set it again i was on a trip and forgot my code, but i had tsa...
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Company wrote 0 private or public responses to the review from Sep 13.
#1355095
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Dear Customer Service, I have been a loyal and faithful customer of your for many many years. Over the years I have bought many many items in excess of 6 products. The reason why today I reach out to you is because I've had problem with particular product which is the...
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Company wrote 0 private or public responses to the review from Aug 21.
I didn't like
  • Improve service quality
#1335519
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Samsonite - They don’t honor the warranty
Samsonite - They don’t honor the warranty
I have a Lift Easy Samsonite suitcase. The threads were unraveling on a corner where the zipper and the material are sewn together. The zipper was damaged/ pulled apart when I attempted to force the zipper open to get my belongings out. The threads had tangled up in...
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Company wrote 0 private or public responses to the review from Jul 21.
1.0
#1309485
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I ordered a luggage set on their website as it was 40% off. It fell apart when i opened the box. I called their customer service number They were awful. They informed me that i would have to wait 10 days to receive the return shipping label from them which had to be...
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Company wrote 0 public responses to the review from Jun 08.
#1275509
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Bought a High Sierra backpack and matching Travel Bag on wheels. Paid $180 at Macy's in Aventura Mall. On a recent trip I noticed the end of the Bag, above the pull along wheels had split horizontally right along the seam. WTF? It had been on and off about 6 flights...
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Company wrote 0 private or public responses to the review from May 22.
Anonymous
Anonymous

Issue with Samsonite carry on bag the zip just opened all the way round and impossible to fix it and of course Samsonite doesn't want to know blames Airlines it's simply bad w...

1.0
#1261666
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