
Samsonite
Samsonite Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Samsonite has 1.9 star rating based on 148 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Samsonite to a friend or colleague.
- Rating Distribution
Pros: Initial quality, Durability, I will never buy again.
Cons: Customer service, Non-responsive customer contact, No customer care response.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Samsonite has 1.9 star rating based on 148 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend Samsonite to a friend or colleague.
- Rating Distribution
Pros: Initial quality, Durability, I will never buy again.
Cons: Customer service, Non-responsive customer contact, No customer care response.Recent recommendations regarding this business are as follows: "Avoid the Winfield Collection", "Product quality doesn't fulfill expectations at all", "Buy different brand who would respond to you? lol", "DO NOT PURCHASE", "do not buy, is very difficult to deal with issues".
Most users ask Samsonite for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews











































Cannot unlock my luggage
The three digit code did not set and the luggage was locked. The only way to resolve the problem was to start various codes from 001. I solved the problem.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPissed Customer
I purchased your Winfield 2 luggage less than 2 years ago. Today, it looks horrendous.
Your ad talked about quality. 'Unified brushed pattern custom design on front and back shells hides any potential scratches or scuffs from your journey.' That's a lie. Once a deep scratch penetrates the colorful Brush Pattern, the film starts to peel off. Where's the quality craftsmanship and workmanship in this design?
I spent $40 shipping my luggage to your repair center, and they are telling me that's normal wear and tear. That statement is full of crap. I have a much older set of Samsonite and not once did the scuffs or scrapes degrade the appearance of the luggage. Your warranty does not stand behind this product.
I've lost my trust in your company and product. I've been an owner of Samsonite for over 40 years. I've never been so disappointed in a product until I purchased this Winfield 2 Hardside Luggage collection!
You won't ever get another dime from me! The pictures attached are not even the most recent, as the luggage is at your repair facility.
- Poor workmanship and craftmanship in choosing the material to cover the winfield 2 collection
Preferred solution: I will not travel with a luggage set that looks so badly damaged and worn when it's less than two years old.
User's recommendation: Avoid the Winfield Collection
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Luggage broken
I called the answering machine said they were all out on a training and I never got a call back yet
Looking forward to hearing back
Machla perkowski
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor product quality
I want to express my disappointment to you, as I recently claimed a warranty for my wife's suitcase that we bought in Colombia on March 6, 2021, in which the hard shell cracked on a recent journey. We purchased from Samsonite because we had good experiences in the past with your products and still have luggage from the Oyster series.
We bought these back in 1991 and they are still okay. These have surely gone on a lot of journeys. Over the years, we've bought at least 25 pieces of luggage from you. However, over the last few months, we haven't had a good experience.
Firstly, the extension handle on my Richmond carry-on spinner stopped working and you replaced it free of charge with another model, as this model isn't available in the US. Now, we have an issue with my wife's spinner for which you won't recognize the warranty. Had they informed me that it was not suitable for air travel, I would never have bought this model. Or, is it that Samsonite's promise for quality isn't what it was before?
I'm very disappointed, and I'm seriously considering replacing this suitcase with another brand's product to see if they last longer than your products.
A piece of luggage that costs more than 200 USD shouldn't last only for 3 years and maybe 5 trips in that time period. Kind regards from a potentially former customer of yours.
Preferred solution: Repair or replacement.
User's recommendation: Product quality doesn't fulfill expectations at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHandle broke off and cut my finger
The suitcase Handle broke and the metal cut my finger from the shards
Call me back to discuss
I have always considered Sandinista to be a top brand and Id like some assurance before I decide to purchase another suitcase
The handle shattered and the metal was sharp and the damage could have been much worse
- Sturdy until breaks good name and longevity
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My suitcase is locked
Don't open with code no, side locks opened but front lock is not open with code , this time I am in USA, I am in helpless
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: It was great
Company fixed the issue and I have been provided with apology. Walked into their outlet and they solved in a few minutes, no fuss
No hassles just had to take it to a repair center. They replaced it with no fuss. It was probably the most straightforward return I've had.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Damage to luggage
I traveled last night, on returning to my home the zipper heads were not on my luggage. Now without the zipper heads I cannot use the suitcase.
It cannot close!
This product is still fairly new, since it was purchased only 14 months ago. I need to know what you all can do to rectify this problem that I have encountered.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |My suitcase zipper broke
My suitcase zipper broke its not that old please get back to me when you can ,I cant use it anymore I have the receipt if you need any thing else let me know,

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Verified Reviewer |Broken wheel after one use
I bought a new Samsonite suitcase for my trip to Europe and after three days, the wheels on the luggage broke in one go. I always buy Samsonite luggage, so I was super disappointed by this.
It was very difficult for me to get my luggage from place to place after this happened. I would understand if the luggage was old, but this was brand new.
- Usually good quality
- Faulty wheels
- Can not take on long trip
- Not reliable
Preferred solution: A new luggage
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCheap zipper
Purchased three pieces of luggage and the zipper is broken on two. Left two messages for someone to call back and haven't received a call yet.
Preferred solution: Full refund
User's recommendation: DO NOT PURCHASE
Yes! They are the worst! They say they are closed if call after business hours and during business hours they say they are in training! Don’t believe their “lifetime guarantee” nonsense! Horrible
I've only had this luggage for a little over a year, and a couple of months ago, the rubber on one of the wheels started coming off. However, I was traveling and couldn't address it.
Two weeks ago, while traveling, the wheels were locking up because of the damaged wheel - I could barely move my luggage! I had to have a hotel worker carry my luggage from my room to the elevator. Eventually, the rubber came off and now there's just metal. I've tried calling them but can't get through; the online service for repair or return is pointless.
Apparently, they're in training - really? All of your staff are in training? Hopefully, it's a customer service training. It's absurd; a multimillion-dollar company and your staff of four are always in training?
I can't get a hold of them. Any company as big as Samsonite that can't take a call? That's a red flag! Shame on you.
Your company is too big to have this many complaints. And my luggage wasn't cheap!
- Sturdy until breaks
- Breaks within a year
Preferred solution: A new suitcase or timely repair!
User's recommendation: Any company that can’t answer the phone and says they are in training? Samsonite shame on you, a multi million company and what you have a staff of 4? Who is always in training! Hopefully it is a training on customer service!
DON’T CALL 4 HELP!!!
No one was available so I returned the item to the store cause I accidentally locked my new luggage & the almighty Samsonite was no where to be found.non-sense service!!!
A broken wheel
Luggage wheel broke while rolling luggage through the airport. I contacted Samsonite twice via voicemail (only way to state claim) and after 5 days still no answer from them, either by call or email or text.
User's recommendation: Buy different brand who would respond to you? lol
Damaged handle on Omni PC 24"
You still have not contacted us about our request for assistance so how could we possibly do a review. Please call me at (217)415-****
Jim Highfill
About
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Samsonite is one of the biggest American multinational luggage manufacturers and retailers. The products of the company are ranging from large suitcases to small toiletries bags as well as briefcases. Samsonite was founded in Denver, Colorado, USA in 1910. It was started by Jesse Shwayder. The company began to use the trademark Samsonite in 1941. In 1966 it changed its name to Samsonite. Currently the company is headquartered in Mansfield, MA. It also has a registered office in Luxembourg which is listed on the Hong Kong Stock Exchange. Forty percent of all Samsonite hard luggage is manufactured at the plant of the company in Nashik, India. The products of Samsonite go under such brands as Samsonite, American Tourister, Lacoste bags and small leather goods, Timberland bags only, and Hartmann Luggage.

Samsonite is ranked 38 out of 232 in Luggage category
USA
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