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No service provided at service Center and toll free not picking up

Samsonite - No service provided at service Center and toll free not picking up
Samsonite - No service provided at service Center and toll free not picking up
Samsonite - No service provided at service Center and toll free not picking up
Samsonite - No service provided at service Center and toll free not picking up
Samsonite - No service provided at service Center and toll free not picking up
Samsonite - No service provided at service Center and toll free not picking up
Update by user Feb 03, 2022

Bought this samsonite spinner 55 from Mumbai International Airport . It was the light weight suitcase and best in line as mentioned by the sales guys for cabin luggage.

Original review posted by user Feb 03, 2022
I have bought a premium cabin luggage which started get distressed outer material where the cloth touches the trolley frame. The trolley is wobbly and doesnt run smooth with 7-8kg (permissible airlines weight). I am an international traveler with 2-3 trips in a year and have used the bag as cabin luggage with usual care for items belong to self.Have been turned away from 2 service Centers in India( Kolkata and Vizag). Found a tollfree no online where none pick-up and the counter got dc again and again. Wrote email with detail awaiting reply. Running and seeking help since 2019. Still not able to get resolution.

User's recommendation: Not worth the money. Flimsy workmanship.

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ID
#3313362 Review #3313362 is a subjective opinion of poster.
Location
Visakhapatnam, Andhra Pradesh
Pros
  • Versatile many pockets
Cons
  • Improve service quality
  • Inferior material
  • Customer service or products
Preferred solution
Let the company propose a solution

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Update by user May 18, 2022

Authorized repair is sending me a new zipper pull.

Original review posted by user May 18, 2022
Samsonite store we bought it at closed just after we purchased suitcase. The customer service number I found online was INCORRECT. I called another Samsonite dealer who was able to give me a different number. They suggested sending the suitcase to an authorized dealer...
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Resolved
ID
#3587258 Review #3587258 is a subjective opinion of poster.
Location
Gainesville, Florida
Preferred solution
Make it easier to get customer service for simple problems. Mine is resolved now but it took many phone calls to take care of a very simple problem - replace zipper pull!

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New Reviewer

Service related quairy

Samsonite - Service related quairy
Samsonite - Service related quairy
My suitcase lock has Been damaged, and the trolley rod is restricted, please help my with the repair or exchange as I have 10 years service warranty I would ask for exchange of my suitcases
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ID
#3548725 Review #3548725 is a subjective opinion of poster.
Location
Jaipur, Rajasthan
Preferred solution
Let the company propose a solution

Refund

I still did not get my refund . I talked to UPS and they told me that they already refunded you for the lost items . Please let me know about this issue . Thank you Vanessa
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ID
#3545923 Review #3545923 is a subjective opinion of poster.
Location
Lake Forest, California
New Reviewer

Cracked

Samsonite - Cracked
Suitcase cracked on my flight from Colorado Springs to Tampa Florida this should never have happened to a hard case
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ID
#3541382 Review #3541382 is a subjective opinion of poster.
Location
Lithia, Florida
Loss
$400
Preferred solution
Full refund
New Reviewer

Cancel order

They made it very difficult to cancel and you wait a long time over a month for my refund and i had to call them to look up my return and that's very bad 6 weeks after my return i received my refund.
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ID
#3514537 Review #3514537 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
I bought a trolley Samsonite large suitcase in February 2014. It has a 10 year warranty. The trolley handle, has a soft rubber part, is that when you pull a heavy suitcase, they will not hurt your hand. This soft part/rubber is now damaged and become sticky, so when i...
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ID
#3487855 Review #3487855 is a subjective opinion of poster.
Location
Limassol, Limassol District
New Reviewer

Product is bad quality

Samsonite - Product is bad quality
Samsonite - Product is bad quality
I am super frustrated with Samsonite (Samsonite Bogstadveien 23)-- their suitcases are of inferior quality and their warranty is "not worth the paper it is written on" . Bough a suitcase that was destroyed -- they claim no responsibility.

User's recommendation: Buy a USD 10 suitcase at the market -- same, same, but different.

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ID
#3455298 Review #3455298 is a subjective opinion of poster.
Location
Doha, Baladiyat Ad Dawhah
Loss
$1748
Preferred solution
full refund, an apology and a compensation for all the hassle/stress.
New Reviewer

Bad services

Samsonite - Bad services
They are making to fool to customer I will not recommend to buy this product to anyone I have received very bad experience..totally waste of money
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ID
#3437202 Review #3437202 is a subjective opinion of poster.
Location
Panchkula, Haryana
Loss
$4500
Preferred solution
Full refund

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New Reviewer

Bag replacement

Samsonite - Bag replacement
Samsonite - Bag replacement
Mene 07/06/2021 ko bag liya tha kalyan Mumbai mahadev agency se usme zip me 2 times se problem ho rhi hai shop pr dika diya but kuch problem solve nhi ho rhi hai muje new bag dene ki kripa kre
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ID
#3424124 Review #3424124 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
New Reviewer

Showroom closed without delivery of my bag

Samsonite - Showroom closed without delivery of my bag
Dealer has taken my bag for repairing but couldnt return and his showroom is now closed from last 10 days.
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ID
#3283430 Review #3283430 is a subjective opinion of poster.
Location
Prayagraj, Uttar Pradesh
Preferred solution
Deliver product or service ordered

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Samsonite - Please help to solve my problem
Samsonite - Please help to solve my problem
Samsonite - Please help to solve my problem
Samsonite - Please help to solve my problem
Samsonite - Please help to solve my problem
Dear Sir/ Madam, As a loyal customer, I want to explain my bad experience in buying from one of the stores ( in Turkey ) and ask you for help in solving my problem. I was a medical tourist ( that I had surgery ) in Turkey and I bought a suitcase from the store...
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ID
#3214648 Review #3214648 is a subjective opinion of poster.
Location
Wakefield, England
Loss
$750
Preferred solution
Let the company propose a solution
New Reviewer

Repair under warranty

Dear team Greetings of the day I have given my Samsonite trolley bag in panda travel mart Bhubaneswar,752050 odisha,india to exchange my trolley wheels on 25.11.2021 My Samsonite trolley bag is having 10 year international waranty It has been almost more than 1 month and one week but still I didnt get my trolley bag wheel exchange done As i have to travel to out of country next month Can you please either replace my trolley bag or replace the wheel as soon as possible. Please check the bill which i received while giving my bag.
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ID
#3200779 Review #3200779 is a subjective opinion of poster.
Location
Bhubaneswar, Odisha
Preferred solution
Exchange of my trolley bag wheel under warranty
New Reviewer

Complaint - not getting samsonite items

DearSir, It is with greatregret that I have to inform you that we have been ordering materialsfrom you since last couple of years( Samsonite items) .But now we are facingthe issue delivering items from you. I hope you will understand the situation we are in and I am asking your personal assistance for a quick resolution. Could you please provide kerala head contact person mob#.? I am looking forward to hearing from you soon. Please feel free to contact me directly at my phone 815680****. Thank you,SalbiElite Purchase dept.
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ID
#3182502 Review #3182502 is a subjective opinion of poster.
Location
Thrissur, Kerala

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New Reviewer

Bag damage

Samsonite - Bag damage
Samsonite - Bag damage
I am calling from India. My direct number is 773802****. I have tried calling Samsonite multiple times via chat or email but there is no response from their customer team. I am big fan of Samsonite that is the reason I have purchased the Samsonite bag -24N*09003 sku. But it's leather started pilling off just in 9mnths time where as I have 2 years of Warrenty left for this item. I have purchased it from Amazon but they are also not helping much. Can anyone help me to address my complaint here. Monica parekh From India.
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ID
#3161128 Review #3161128 is a subjective opinion of poster.
Location
Mumbai, Maharashtra
Loss
$140
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I did not receive my discount

I ordered on-line a spinner carry-on bag and was informed if I signed up , I'd receive and extra 10% off. I did not receive it

User's recommendation: Make sure of discounts BEFORE confirming sale.

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ID
#3134661 Review #3134661 is a subjective opinion of poster.
Location
North Providence, Rhode Island
Pros
  • Usb
  • Expendable
  • Versatile many pockets
Cons
  • Non-responsive customer contact
Loss
$25
Preferred solution
Price reduction

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