Anonymous
map-marker Seattle, Washington

Cannot unlock my luggage

The three digit code did not set and the luggage was locked. The only way to resolve the problem was to start various codes from 001. I solved the problem.

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WANDA N Rwq

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Pissed Customer

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Samsonite - Pissed Customer
Contains 1 confidential file for company representatives

I purchased your Winfield 2 luggage less than 2 years ago. Today, it looks horrendous.

Your ad talked about quality. 'Unified brushed pattern custom design on front and back shells hides any potential scratches or scuffs from your journey.' That's a lie. Once a deep scratch penetrates the colorful Brush Pattern, the film starts to peel off. Where's the quality craftsmanship and workmanship in this design?

I spent $40 shipping my luggage to your repair center, and they are telling me that's normal wear and tear. That statement is full of crap. I have a much older set of Samsonite and not once did the scuffs or scrapes degrade the appearance of the luggage. Your warranty does not stand behind this product.

I've lost my trust in your company and product. I've been an owner of Samsonite for over 40 years. I've never been so disappointed in a product until I purchased this Winfield 2 Hardside Luggage collection!

You won't ever get another dime from me! The pictures attached are not even the most recent, as the luggage is at your repair facility.

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Cons:
  • Poor workmanship and craftmanship in choosing the material to cover the winfield 2 collection

Preferred solution: I will not travel with a luggage set that looks so badly damaged and worn when it's less than two years old.

User's recommendation: Avoid the Winfield Collection

Machla P

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Verified Reviewer
| map-marker New York, New York

Luggage broken

Samsonite - Luggage broken
Updated by user Feb 06, 2025

I called the answering machine said they were all out on a training and I never got a call back yet

Original review Feb 04, 2025
Hi I called teh company about a broken piece of luggage they told me that my product was Under warranty less than a year old and I should bring into the samsonite store in the mall closest to my home (4.5 miles ) I drove down to the store where sales representative said that the suitcase isnt covered This is after traveling 40 minutes each way and bringing along the luggage . I was very disappointed with the customer service and so Im reaching out and hoping that the samsonite company will stand behind its products Im happy to provide a picture of the luggage
Looking forward to hearing back
Machla perkowski
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Juergen S Hby

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Poor product quality

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Samsonite - Poor product quality

I want to express my disappointment to you, as I recently claimed a warranty for my wife's suitcase that we bought in Colombia on March 6, 2021, in which the hard shell cracked on a recent journey. We purchased from Samsonite because we had good experiences in the past with your products and still have luggage from the Oyster series.

We bought these back in 1991 and they are still okay. These have surely gone on a lot of journeys. Over the years, we've bought at least 25 pieces of luggage from you. However, over the last few months, we haven't had a good experience.

Firstly, the extension handle on my Richmond carry-on spinner stopped working and you replaced it free of charge with another model, as this model isn't available in the US. Now, we have an issue with my wife's spinner for which you won't recognize the warranty. Had they informed me that it was not suitable for air travel, I would never have bought this model. Or, is it that Samsonite's promise for quality isn't what it was before?

I'm very disappointed, and I'm seriously considering replacing this suitcase with another brand's product to see if they last longer than your products.

A piece of luggage that costs more than 200 USD shouldn't last only for 3 years and maybe 5 trips in that time period. Kind regards from a potentially former customer of yours.

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Loss:
$200

Preferred solution: Repair or replacement.

User's recommendation: Product quality doesn't fulfill expectations at all

Joyce S Aap

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Verified Reviewer

Handle broke off and cut my finger

Samsonite - Handle broke off and cut my finger

The suitcase Handle broke and the metal cut my finger from the shards

Call me back to discuss

I have always considered Sandinista to be a top brand and Id like some assurance before I decide to purchase another suitcase

The handle shattered and the metal was sharp and the damage could have been much worse

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Loss:
$100
Pros:
  • Sturdy until breaks good name and longevity

Preferred solution: Full refund

Yasir Bkd

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Verified Reviewer
| map-marker Glendale Heights, Illinois

My suitcase is locked

Samsonite - My suitcase is locked
Contains 1 confidential file for company representatives

Don't open with code no, side locks opened but front lock is not open with code , this time I am in USA, I am in helpless

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Resolved
Ysabelle Koq

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Verified Reviewer
| map-marker Celina, Ohio

Resolved: It was great

Updated by user Nov 30, 2024

Company fixed the issue and I have been provided with apology. Walked into their outlet and they solved in a few minutes, no fuss

Original review Nov 23, 2024

No hassles just had to take it to a repair center. They replaced it with no fuss. It was probably the most straightforward return I've had.

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Tava Hhs

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Verified Buyer
| map-marker New York, New York

Damage to luggage

Samsonite - Damage to luggage
Contains 1 confidential file for company representatives

I traveled last night, on returning to my home the zipper heads were not on my luggage. Now without the zipper heads I cannot use the suitcase.

It cannot close!

This product is still fairly new, since it was purchased only 14 months ago. I need to know what you all can do to rectify this problem that I have encountered.

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Juanell Rme

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Verified Buyer
| map-marker Philadelphia, Pennsylvania

My suitcase zipper broke

Samsonite - My suitcase zipper broke
Samsonite - My suitcase zipper broke - Image 2
Contains 1 confidential file for company representatives

My suitcase zipper broke its not that old please get back to me when you can ,I cant use it anymore I have the receipt if you need any thing else let me know,

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Lauren H Hei

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Verified Reviewer
| map-marker Rome, Lazio

Broken wheel after one use

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Samsonite - Broken wheel after one use
Samsonite - Broken wheel after one use - Image 2
Samsonite - Broken wheel after one use - Image 3

I bought a new Samsonite suitcase for my trip to Europe and after three days, the wheels on the luggage broke in one go. I always buy Samsonite luggage, so I was super disappointed by this.

It was very difficult for me to get my luggage from place to place after this happened. I would understand if the luggage was old, but this was brand new.

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Loss:
$200
Pros:
  • Usually good quality
Cons:
  • Faulty wheels
  • Can not take on long trip
  • Not reliable

Preferred solution: A new luggage

Dana T Odo

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Verified Reviewer

Cheap zipper

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Purchased three pieces of luggage and the zipper is broken on two. Left two messages for someone to call back and haven't received a call yet.

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Loss:
$350

Preferred solution: Full refund

User's recommendation: DO NOT PURCHASE

Rachel C Ohe
map-marker College Park, Georgia

Yes! They are the worst! They say they are closed if call after business hours and during business hours they say they are in training! Don’t believe their “lifetime guarantee” nonsense! Horrible

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Samsonite - Yes! They are the worst! They say they are closed if call after business...

I've only had this luggage for a little over a year, and a couple of months ago, the rubber on one of the wheels started coming off. However, I was traveling and couldn't address it.

Two weeks ago, while traveling, the wheels were locking up because of the damaged wheel - I could barely move my luggage! I had to have a hotel worker carry my luggage from my room to the elevator. Eventually, the rubber came off and now there's just metal. I've tried calling them but can't get through; the online service for repair or return is pointless.

Apparently, they're in training - really? All of your staff are in training? Hopefully, it's a customer service training. It's absurd; a multimillion-dollar company and your staff of four are always in training?

I can't get a hold of them. Any company as big as Samsonite that can't take a call? That's a red flag! Shame on you.

Your company is too big to have this many complaints. And my luggage wasn't cheap!

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Loss:
$103
Pros:
  • Sturdy until breaks
Cons:
  • Breaks within a year

Preferred solution: A new suitcase or timely repair!

User's recommendation: Any company that can’t answer the phone and says they are in training? Samsonite shame on you, a multi million company and what you have a staff of 4? Who is always in training! Hopefully it is a training on customer service!

Braylee Cqb
map-marker Baltimore, Maryland

DON’T CALL 4 HELP!!!

No one was available so I returned the item to the store cause I accidentally locked my new luggage & the almighty Samsonite was no where to be found.non-sense service!!!

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Anonymous
map-marker San Jose, California

I’ll been calling for days and nobody call me yet

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Samsonite - I’ll been calling for days and nobody call me yet
Samsonite - I’ll been calling for days and nobody call me yet - Image 2
Samsonite - I’ll been calling for days and nobody call me yet - Image 3

maleta rota estafa Solo 2 años y medio

cojo varias veces yn / Amorir contesta al servicio al Cliente

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Anonymous
map-marker Edmond, Oklahoma

A broken wheel

Luggage wheel broke while rolling luggage through the airport. I contacted Samsonite twice via voicemail (only way to state claim) and after 5 days still no answer from them, either by call or email or text.

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User's recommendation: Buy different brand who would respond to you? lol

Anonymous
map-marker Aurora, Illinois

Damaged handle on Omni PC 24"

You still have not contacted us about our request for assistance so how could we possibly do a review. Please call me at (217)415-****

Jim Highfill

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About

Related Companies

American Tourister, Tumi, Hartmann Luggage, High Sierra, eBags

Summary

Samsonite is one of the biggest American multinational luggage manufacturers and retailers. The products of the company are ranging from large suitcases to small toiletries bags as well as briefcases. Samsonite was founded in Denver, Colorado, USA in 1910. It was started by Jesse Shwayder. The company began to use the trademark Samsonite in 1941. In 1966 it changed its name to Samsonite. Currently the company is headquartered in Mansfield, MA. It also has a registered office in Luxembourg which is listed on the Hong Kong Stock Exchange. Forty percent of all Samsonite hard luggage is manufactured at the plant of the company in Nashik, India. The products of Samsonite go under such brands as Samsonite, American Tourister, Lacoste bags and small leather goods, Timberland bags only, and Hartmann Luggage.

Samsonite reviews and complaints

Samsonite is ranked 38 out of 232 in Luggage category

Area Served

USA

Payment Methods

MasterCard

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