filters
State:
Show
City:
Show
Product:
Show
I ordered a backpack and it returned to samsonite because the hotel refused it. It returned back to companies warehouse at August 20th. I talked to customer service. They told me that they will refund. I’ve been waiting since 20th August. But i did not get my refund....
Read more
2.7
#1375483
Reply to reviews
i was on a trip and forgot my code, but i had tsa open it for me then i got home and had them lock it again with it open how to i set other code to it........it is open and i see (A,B) opositions i need to set it again i was on a trip and forgot my code, but i had tsa...
Read more
#1355095
Reply to reviews
Dear Customer Service, I have been a loyal and faithful customer of your for many many years. Over the years I have bought many many items in excess of 6 products. The reason why today I reach out to you is because I've had problem with particular product which is the...
Read more
I didn't like
  • Improve service quality
#1335519
Reply to reviews
Samsonite - They don’t honor the warranty
Samsonite - They don’t honor the warranty
I have a Lift Easy Samsonite suitcase. The threads were unraveling on a corner where the zipper and the material are sewn together. The zipper was damaged/ pulled apart when I attempted to force the zipper open to get my belongings out. The threads had tangled up in...
Read more
1.0
#1309485
Reply to reviews
Samsonite - They don’t honor the warranty
Samsonite - They don’t honor the warranty
The threads were coming apart on my Samsonite Lift Easy piece of luggage. There was no damage. Just the threads coming loose where the zipper and the fabric meet. I pulled the zipper apart where the threads tangled up in the zipper trying to open the suitcase. Since it...
Read more
#1309470
Reply to reviews
I ordered a luggage set on their website as it was 40% off. It fell apart when i opened the box. I called their customer service number They were awful. They informed me that i would have to wait 10 days to receive the return shipping label from them which had to be...
Read more
#1275509
Reply to reviews
Bought a High Sierra backpack and matching Travel Bag on wheels. Paid $180 at Macy's in Aventura Mall. On a recent trip I noticed the end of the Bag, above the pull along wheels had split horizontally right along the seam. WTF? It had been on and off about 6 flights...
Read more
Anonymous
Anonymous

Issue with Samsonite carry on bag the zip just opened all the way round and impossible to fix it and of course Samsonite doesn't want to know blames Airlines it's simply bad w...

1.0
#1261666
Reply to reviews
Show

Samsonite - Case not closing after one trip use

Samsonite - Case not closing after one trip use
No open on saturdays no result
#1248554
Reply to reviews
Show

Samsonite - Spare parts in Israel

Samsonite - Spare parts in Israel
Samsonite - Spare parts in Israel
Samsonite - Spare parts in Israel
Dear Madam/Sir Last February I bought In Washington this Samaonite luggage. On my first trip one of the wheels disappeared. Your agent in Israel has no spare parts for this kind of luggage. Kindly send a new wheel Thanks and regards David Shapira shap1@netvision.net.il +972545337620 {{REDACTED}}
I didn't like
  • No customer care response
#1215500
Reply to reviews
I used to purchase many products from samsonite in the 90s and the quality was so much better. I purchased 3 items from their website these were their supposed highest quality products They well apart after a few days. Dealing with the staff on the 1800 765 2247 number...
Read more
1.1
I didn't like
  • Customer service or products
#1205084
Reply to reviews