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I ordered a luggage set on their website as it was 40% off. It fell apart when i opened the box. I called their customer service number They were awful. They informed me that i would have to wait 10 days to receive the return shipping label from them which had to be...
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#1275509
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Bought a High Sierra backpack and matching Travel Bag on wheels. Paid $180 at Macy's in Aventura Mall. On a recent trip I noticed the end of the Bag, above the pull along wheels had split horizontally right along the seam. WTF? It had been on and off about 6 flights...
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1.0
#1261666
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Samsonite - Case not closing after one trip use

Samsonite - Case not closing after one trip use
No open on saturdays no result
#1248554
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Samsonite - Spare parts in Israel

Samsonite - Spare parts in Israel
Samsonite - Spare parts in Israel
Samsonite - Spare parts in Israel
Dear Madam/Sir Last February I bought In Washington this Samaonite luggage. On my first trip one of the wheels disappeared. Your agent in Israel has no spare parts for this kind of luggage. Kindly send a new wheel Thanks and regards David Shapira shap1@netvision.net.il +972545337620 {{REDACTED}}
I didn't like
  • No customer care response
#1215500
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I used to purchase many products from samsonite in the 90s and the quality was so much better. I purchased 3 items from their website these were their supposed highest quality products They well apart after a few days. Dealing with the staff on the 1800 765 2247 number...
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1.1
I didn't like
  • Customer service or products
#1205084
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Samsonite - Worst quality. Broken in first journey after buying .
Samsonite - Worst quality. Broken in first journey after buying .
Samsonite - Worst quality. Broken in first journey after buying .
Samsonite - Worst quality. Broken in first journey after buying .
Samsonite - Worst quality. Broken in first journey after buying .
Samsonite - Worst quality. Broken in first journey after buying .
Samsonite - Worst quality. Broken in first journey after buying .
Samsonite - Worst quality. Broken in first journey after buying .
Samsonite - Worst quality. Broken in first journey after buying .
Samsonite - Worst quality. Broken in first journey after buying .
We have been using Samsonite from last 13 years . In summer 2017 we bought three luggages as we trust Samsonite. We took it for first journey and noticed it was broken . When we returned back to Moscow and gave it to shop for warranty they charged us with 5000 rub more...
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1.0
I liked
  • Initial quality
I didn't like
  • Did not repair carry-on
  • Misleading warranty
  • Customer service
#1188562
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My husband and I bought some samsonite light weight bags and used the large bags for a return flight from Newcastle to Brisbane but on the return flight home they got damaged, samsonite will not replace or refund these two bags and now the airline are saying they will...
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1.0
#1181251
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I tried to buy two pieces of luggage on their site in January 2018. The first time i went through the site itself and got a cancellation notice a few hours later. The email indicated they had a problem processing payment. They did however charge my card for that...
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1.9
I didn't like
  • Representative on the phone was clueless
  • No response to e-mail
  • Phone system
#1172925
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I tried to order a replacement wheel from them I told them that I wanted it shipped overnight they said that they did not offer overnight shipping. And that I would have to open my own Fed Ex account in order to get overnight shipping. What kind of company makes there...
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1.0
#1172830
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Contact Samsonite

Mailing Address:
Samsonite LLC
575 West Street Suite 110
Mansfield, Massachusetts 02048
United States
Phone:
(800) 765-2247
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Samsonite Products and Services

All Samsonite Products
I have ordered 3 luggage set with BOGO event. Out of that I added only one spinner and apply BOGO promocode and ordered it, but i am suppose to add 2 luggage and apply BOGO promocode then order it. its a mistake, but i called customer care with in a minute, they said...
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#1157683
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