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I tried to buy two pieces of luggage on their site in January 2018. The first time i went through the site itself and got a cancellation notice a few hours later. The email indicated they had a problem processing payment. They did however charge my card for that...
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2.0
I didn't like
  • No customer care response
  • Phone system
  • Representative on the phone was clueless
#1172925
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I tried to order a replacement wheel from them I told them that I wanted it shipped overnight they said that they did not offer overnight shipping. And that I would have to open my own Fed Ex account in order to get overnight shipping. What kind of company makes there...
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1.0
#1172830
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I have ordered 3 luggage set with BOGO event. Out of that I added only one spinner and apply BOGO promocode and ordered it, but i am suppose to add 2 luggage and apply BOGO promocode then order it. its a mistake, but i called customer care with in a minute, they said...
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#1157683
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Samsonite - Travel Adapter

Samsonite
#1141512
1.0
Details
Hi Bought a travel adapter on 25th November from Bengaluru international airport shops and the product stopped working from 26th November. Paid $30 for just an adapter and in 2 days the product stopped working. I should never buy anything from Samsonite. Unnecessary costly products and zero durability. I think you guys are selling cheap products but increasing your brand equity by charging more money from customers. Let me know .{{Redacted}}My...
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Advertised vs Delivered
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Diversity of Products or Services
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Samsonite - My cabin size bag purchased a year ago. Zip is

Samsonite
#1122771
2.2
Details
Shop: bought from samsonite shop at Somajiguda, Hyderabad. They act like cheaters. Life time warranty, but they don’t replace ZIP often gets opened with even 7 kg weight.
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Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
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Price Affordability
Product or Service Quality
Value for money
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Samsonite - Not a happy Camper.

Samsonite
#1113073
2.1
Details
I buy my samsonite luggage 2 months ago. i went on vacation only to return home unpacking my stuff i notice the thread on my luggage is opening up. on the front pocket there is no thread on thevright side. i love my luggage Help me please.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Samsonite doesn't last!
Samsonite doesn't last!
1/2

Samsonite doesn't last!

Samsonite
#1094131
My husband just returned from a flight. He wondered why our medium size rolling luggage was not rolling properly. Well, he soon found out that the two wheels had totally fallen apart! We haven't even used this piece bery much!
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Samsonite - Broken wheel after 2 uses
Samsonite - Broken wheel after 2 uses
Samsonite is more expensive and perceived to be a superior quality product. The rubber from a luggage wheel ripped after two uses under regular conditions. Repair as listed on the website of an authorized local Samsonite repair shop is $75 and a 40 minute drive....
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1.0
I didn't like
  • Customer service
#1149164
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Samsonite S'cure spinner 75cm defect
I just bought it nov. 24,2017 at bleucerise polygone bezier France.when i put my stuff weighing 23kg and if i lift it using the side handle ,the both sides are slightly oppening...is that normal?
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2.4
#1140499
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Customer Service at Samsonite is absolutely HORRIBLE! I placed an order online to find out 6 days later that it had been cancelled by Samsonite - NOT ME! I received no notification that they had cancelled my order and when I asked the customer service rep why I never...
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2.0
#1138595
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I would like to let you know that my family and myself have lovingly bought and used Samsonite bags my entire life, they are wonderful and the quality and customer service has never failed me, until recently. I cannot, in good conscience, continue to support this...
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2.5
I liked
  • Initial quality
I didn't like
  • Warranty service
  • Lack of compassion
  • No response to e-mail
#1134805
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I WAS TOLD YES LIFETIME WARRANTY WOULD COVER REPAIR TO THE LOCKS ON MY SAMSONITE LUGGAGE.HOWEVER I WOULD HAVE TO PAY SHIPPING COSTS $70 TO SHIP MY SUITCASE FROM DELAWARE TO NY.I WAS TOLD YES LIFETIME WARRANTY WOULD COVER REPAIR TO THE LOCKS ON MY SAMSONITE LUGGAGE...
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#1114257
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All four the wheels of my suitcase have fallen apart several years after the suitcase was only used for one single trip. The suitcase was never used after that several years and was stored in a storage room wrapped in air-tight bags. I took it out today for my trip...
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1.0
I liked
  • I will never buy again
I didn't like
  • Poor quality
#1104288
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The suit case is less than 2 years old and has been used in 3 cruises. This was handled by the cruise lines and has never flown. The one time they bring my luggage off the ship a crack appears around the wheel housing on the bottom of the suit case. I was told that the...
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3.6
#1102812
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