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I purchased 2 tourister skytracer suitcases 2 to 3 months ago and the 1st time I took one of them on my holidays the zip was broken we went to Disneyland paris and when I came to open my suitcase the zip would not open for me to take out my clothes this was so bad I...
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#1392242
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The website is a disaster, but what is worst is that when you buy online they don't have a free return policy and You cannot return the item to the store. I never thought this was the case or I would have never ourchased the item online. Now I have a suitcase that I...
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#1388135
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I ordered a backpack and it returned to samsonite because the hotel refused it. It returned back to companies warehouse at August 20th. I talked to customer service. They told me that they will refund. I’ve been waiting since 20th August. But i did not get my refund....
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2.7
#1375483
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i was on a trip and forgot my code, but i had tsa open it for me then i got home and had them lock it again with it open how to i set other code to it........it is open and i see (A,B) opositions i need to set it again i was on a trip and forgot my code, but i had tsa...
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#1355095
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Dear Customer Service, I have been a loyal and faithful customer of your for many many years. Over the years I have bought many many items in excess of 6 products. The reason why today I reach out to you is because I've had problem with particular product which is the...
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I didn't like
  • Improve service quality
#1335519
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Samsonite - They don’t honor the warranty
Samsonite - They don’t honor the warranty
I have a Lift Easy Samsonite suitcase. The threads were unraveling on a corner where the zipper and the material are sewn together. The zipper was damaged/ pulled apart when I attempted to force the zipper open to get my belongings out. The threads had tangled up in...
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1.0
#1309485
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I ordered a luggage set on their website as it was 40% off. It fell apart when i opened the box. I called their customer service number They were awful. They informed me that i would have to wait 10 days to receive the return shipping label from them which had to be...
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#1275509
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Bought a High Sierra backpack and matching Travel Bag on wheels. Paid $180 at Macy's in Aventura Mall. On a recent trip I noticed the end of the Bag, above the pull along wheels had split horizontally right along the seam. WTF? It had been on and off about 6 flights...
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Anonymous
Anonymous

Issue with Samsonite carry on bag the zip just opened all the way round and impossible to fix it and of course Samsonite doesn't want to know blames Airlines it's simply bad w...

1.0
#1261666
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Samsonite - Case not closing after one trip use

Samsonite - Case not closing after one trip use
No open on saturdays no result
#1248554
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Samsonite - Spare parts in Israel

Samsonite - Spare parts in Israel
Samsonite - Spare parts in Israel
Samsonite - Spare parts in Israel
Dear Madam/Sir Last February I bought In Washington this Samaonite luggage. On my first trip one of the wheels disappeared. Your agent in Israel has no spare parts for this kind of luggage. Kindly send a new wheel Thanks and regards David Shapira shap1@netvision.net.il +972545337620 {{REDACTED}}
I didn't like
  • No customer care response
#1215500
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