Have a blue Silhouette carry on spinner bag. In other words it was never thrown around by luggage handlers and had very gentle loose. Within three times that we used the bag the fabric handle began to rip along the stitching . The handle was made from the same fabric...Read more
I didn't like
- Poor quality
Purchased a Samsonite 5 piece nesting luggage set (black) from Amazon about 4 years ago. The pull handle on the carry-on broke. Took it to the authorized dealer for repair, they sent it back and indicated that the handle could not be repaired. They did not have a...Read more
Samsonite doesn't last!
My husband just returned from a flight. He wondered why our medium size rolling luggage was not rolling properly. Well, he soon found out that the two wheels had totally fallen apart! We haven't even used this piece bery much!
My husband made a delivery to the outlet store in Williamsburg. There were 5 pallets of luggage that needed to be torn down and handed out one by one as there was no lift gate to pull the pallets off the truck to take into the store. It was about 90 degrees outside and...Read more
I didn't like
- Lack of compassion
Spoke with Tony (girl) from customer service. NASTY PERSON. I was told not to except my shipment from UPS and tell them I would like to refuse the shipment and I would get my refund. This is what I was told, don't worry sir, once the shipment gets back to our...Read more
- I will never buy again
I didn't like
- Tony from customer service was nasty
I am trying to find out how to reset a combination luggage lock that airport security relocked without having the lock closed. I am on hold for the number I was given online to call. There appears to be no-one available to answer my call and I am on hold listening to...Read more
Less than 1 year old hardside corner dented on first use and totally broken (starburst break) on 3rd use. Sent to Samsonite for repair/replacement. Came back 'repaired'. As soon as my husband pushed on the repaired area with his thumb it broke through again. Called...Read more
I would be ashamed to work at Samsonite if their job is to lie to consumers and that is exactly what they do. We purchased 4 pieces of the Cosmolite which is not cheap and 2 separate pieces had wheels broken and they now tell me the wheels have been discontinued as...Read more
I purchased Hartmann luggage 25+ years ago and the luggage had a lifetime warranty - any problems, you contacted the company and they repaired it, no questions asked - in fact, they would even send you a loaner piece of luggage to use while your luggage was being...Read more
I called in to Samsonite customer service after having my card refuse on there website and spoke with a young woman named Justice to let here know there was a glitch in the website and asked for here help. She told me that i had put my info in wrong, I let here know...Read more
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