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I purchased a 21" cruisair spinner and shortly after discovered one of the plastic push buttons broke. so I contacted samsonte since the promise replacement parts, in this case on a 1-month old suitcase. Samsonite claimed the suitcase is discontinued and refused to...
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#913261
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I purchased a Samsonite suitcase in 2014 from RAYON D'OR, Paris. In two years the suitcase has started coming apart...apparently the material used was very low quality. Since I was told that it has 5 year international warranty, I went to Samsonite store at Phoenix...
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1.3
I didn't like
  • Bs warranty very arrogant customer service
#906247
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I bought two sets of Firelite suitcases (Total of 6) spent nearly $3,500 with these creeps and now one of the cases wheels are no longer spinning freely. Took the case to the store in Suria KLCC and was told that I would have to take it to a repair center. This is...
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Anonymous
Anonymous

Confused. Where is the repair center? Far from you?

1.8
I didn't like
  • Misleading warranty
#900213
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I bought most of the Samsonite Bravado cases around 2010. After around 10 flights the plastic wheels cracked and fell off. Samsonite totally ignored me, saying they don't keep spare parts. And the warranty is really a big big scam. Its doesn't cover anything, its just...
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1.8
I didn't like
  • Time it takes to repair there was no repair
  • Warranty service
  • Wheel problem
#885832
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I purchased a back pack from a luggage store known as the Travel Store in Clark SM Mall about 2 years ago. At the time I was told that the backpack had a lifetime guarantee, even without a receipt, for parts and labor if it were found the item was defective. This...
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2.2
I liked
  • Sales staff at the samsonite store
I didn't like
  • Time it takes to repair there was no repair
#870152
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Purchased the Xenon 2 backpack last fall Bag has nice layout out re compartments , comfortable to carry, and attractive. However, several seams ripped open, I never overstuffed any compartment. Called customer service. Nearest repair too far away to take it to. ...
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#858840
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I bought a samsonite bag latest product "new secure" in last month for travelling the abroad, but I think I got the worst quality product its inner packaging belt are broked and very brittle plastic material I went to store for getting the service but store clerk said...
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1.6
#849824
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I bought a nice carry on Samsonite because of what I thought was a name brand, and because the store clerk raved about the 10 year warranty. Well, one year later, while rolling down an airport, the wheel comes off. This bag has rarely been checked, especially on the...
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Carthage, Tennessee
#847587
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Bonjour, J'ai achete en 2008 un sac pour ordinateur dont la tirette ne fonctionnait pas d'une facon convenable depuis les premiers mois mais je l'avais garde sans se plaindre. Je l'ai envoye pour etre repare ou changer etant donne que la garantie est à vie! J'ai recu...
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1.0
Rixensart, Walloon Region
I didn't like
  • Do not stand behind their warranty
#837027
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Hi,my suitcase handle maked same problem 3 times in 4 months.Each time service cant fix it .Than I want to change it with new suitcase in warranty with right the rule regulation.Unfortunately your distrubutor DESA in Turkey did not without any acceptable reason. I have...
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1.6
Antalya, Antalya
#836402
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