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Ignored by Samsonite
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Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
We have two pieces of 30" Samsonite spinner luggage in the fall of 2010. This luggage has been fantastic. I could not tell you how many trips they have been on, not to mention I have recommended to all my clients. Not one crack, not one broken wheel, zippers all work...
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Anonymous
Disappointed

Bought a Costco 2 piece in 2013 and used it on about 10 trips. On the 11th trip the rim for one of the wheels fell to go along with the Samsonite logo. Now my luggage is missi...

1.0
I didn't like
  • Poor quality
  • No customer care response
  • Disapponted
#940511
Reply to reviews
I purchased a Samsonite backpack at £110 on 10th of May but after a month when I wanted to use that right after 10 days a handle of backpack started to being ripped so I called customer services to complain but they refused my request and they just took the backpack...
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1.1
Chichester, West Sussex
I didn't like
  • Disapponted
#920859
Reply to reviews
The Samsonite camera backpack strap seams burst and we were given a credit note as there were no more such camera backpacks available for exchange. The credit note carried so many exclusions that we were left with the oldest unwanted models mostly only left with the...
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2.2
#915383
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Other Product Review

Samsonite
#600436
1.8
Details
Samsonite customer service is the worst. They never contacted me , listen or even try to solve the problem. It was happening in both EU and Thailand!!! Bad CRM
Comment
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Delivery Service
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Warranty
I purchased a 21" cruisair spinner and shortly after discovered one of the plastic push buttons broke. so I contacted samsonte since the promise replacement parts, in this case on a 1-month old suitcase. Samsonite claimed the suitcase is discontinued and refused to...
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#913261
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I purchased a Samsonite suitcase in 2014 from RAYON D'OR, Paris. In two years the suitcase has started coming apart...apparently the material used was very low quality. Since I was told that it has 5 year international warranty, I went to Samsonite store at Phoenix...
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1.3
I didn't like
  • Bs warranty very arrogant customer service
#906247
Reply to reviews
I bought two sets of Firelite suitcases (Total of 6) spent nearly $3,500 with these creeps and now one of the cases wheels are no longer spinning freely. Took the case to the store in Suria KLCC and was told that I would have to take it to a repair center. This is...
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Anonymous
Anonymous

Confused. Where is the repair center? Far from you?

1.8
I didn't like
  • Misleading warranty
#900213
Reply to reviews
I bought most of the Samsonite Bravado cases around 2010. After around 10 flights the plastic wheels cracked and fell off. Samsonite totally ignored me, saying they don't keep spare parts. And the warranty is really a big big scam. Its doesn't cover anything, its just...
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1.8
I didn't like
  • Time it takes to repair there was no repair
  • Wheel problem
  • Warranty service
#885832
Reply to reviews
I purchased a back pack from a luggage store known as the Travel Store in Clark SM Mall about 2 years ago. At the time I was told that the backpack had a lifetime guarantee, even without a receipt, for parts and labor if it were found the item was defective. This...
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2.2
I liked
  • Sales staff at the samsonite store
I didn't like
  • Time it takes to repair there was no repair
#870152
Reply to reviews
Purchased the Xenon 2 backpack last fall Bag has nice layout out re compartments , comfortable to carry, and attractive. However, several seams ripped open, I never overstuffed any compartment. Called customer service. Nearest repair too far away to take it to. ...
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#858840
Reply to reviews
I bought a samsonite bag latest product "new secure" in last month for travelling the abroad, but I think I got the worst quality product its inner packaging belt are broked and very brittle plastic material I went to store for getting the service but store clerk said...
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1.6
#849824
Reply to reviews