Product: Samsonite Customer Care Clear all filters (0 of 8 reviews match)
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I tried to buy two pieces of luggage on their site in January 2018.The first time i went through the site itself and got a cancellation notice a few hours later. The email indicated they had a problem processing payment. They did however charge my card for that...
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1.9
Product
Samsonite Customer Care
I didn't like
  • No response to e-mail
  • Representative on the phone was clueless
  • Phone system
#1172925
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Customer Service at Samsonite is absolutely HORRIBLE! I placed an order online to find out 6 days later that it had been cancelled by Samsonite - NOT ME! I received no notification that they had cancelled my order and when I asked the customer service rep why I never...
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2.0
Product
Samsonite Customer Care
#1138595
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Spoke with Tony (girl) from customer service.NASTY PERSON. I was told not to except my shipment from UPS and tell them I would like to refuse the shipment and I would get my refund. This is what I was told, don't worry sir, once the shipment gets back to our warehouse,...
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1.0
Product
Samsonite Customer Care
I liked
  • I will never buy again
I didn't like
  • Tony
  • Tony from customer service was nasty
#1058445
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I called in to Samsonite customer service after having my card refuse on there website and spoke with a young woman named Justice to let here know there was a glitch in the website and asked for here help. She told me that i had put my info in wrong, I let here know...
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Product
Samsonite Customer Care
#1030482
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Samsonite - Customer Care Review
Samsonite - Customer Care Review
I just want to let everybody know, someone working at samsnoite store located at Citadel Outlet shopping mall in Los Angeles should be fired !The person have no patience at all for answering any question . She give us very unfriendly look as we walking into the store....
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3.5
Product
Samsonite Customer Care
#954209
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Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
Ignored by Samsonite
We have two pieces of 30" Samsonite spinner luggage in the fall of 2010. This luggage has been fantastic. I could not tell you how many trips they have been on, not to mention I have recommended to all my clients. Not one crack, not one broken wheel, zippers all work...
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Anonymous
Disappointed

Bought a Costco 2 piece in 2013 and used it on about 10 trips. On the 11th trip the rim for one of the wheels fell to go along with the Samsonite logo. Now my luggage is missi...

1.0
Product
Samsonite Customer Care
I didn't like
  • Disapponted
  • Poor quality
  • No customer care response
#940511
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The Samsonite camera backpack strap seams burst and we were given a credit note as there were no more such camera backpacks available for exchange. The credit note carried so many exclusions that we were left with the oldest unwanted models mostly only left with the...
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1.9
Product
Samsonite Customer Care
#915383
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After using the large piece of luggage a few times, United Airlines "lost" one of my wheels. I called customer service and they wasted 40 minutes of my time trying to figure out what model my luggage is. I read 5 rows of numbers, but still no luck. She told me to email...
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1.3
Product
Samsonite Customer Care
#568548
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