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Product or Service Quality

I've bought this luggage with a 3 years manufacturers warranty in April 2014. The edge wires on both sides have opened up due to poor quality covering and when I contacted Samsonite South Asia they just washed their hands off saying that it's due to usage.

Luggages are not used daily or monthly. How can wires come out in a little more than a year? This is crazy. Especially a Samsonite brand.

If I had to replace a luggage every year why should I buy a branded luggage?

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of luggage. Samsonite needs to read this review and look into the issue (if any) according to poster's claims.

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