Samsonite Omnilite Suitcase Reviews

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The contractor sent the Omni back unrepaired with a note saying that they thought the crack was probably caused by a carrier and thus is not covered by Samsonite's warranty. I called Samsonite's customer service center to ask how their contractors determine if damage was caused by an airline, and more importantly, if there were any circumstances under which cracked polycarbonate would be covered by their warranty. The person I spoke to did...
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3.1
I liked
  • Initial quality
I didn't like
  • No response to e-mail
  • Warranty service
#825799