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My Samsonite Pro DLX3 55cm Spinner carry-on luggage was completely useless after its 4th trip within two years. Samsonite customer service is medieval.

They simple went silent after I presented them with proofs of the damaged bag. Their promised 10 year guarantee is only a gimmick. Given that the model which I purchased was advertised as one of their best, I can only conclude that Samsonite bags are better avoided by anyone who desires hassle-free trips. I have included photos for evidence.

These photos are only part of the ones that I made available to Samsonite. There are still more which I intend to upload later.

I didn't like: Customer service.

Company wrote 0 private or public responses to the review from Nov 18, 2014.
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