My Samsonite Pro DLX3 55cm Spinner carry-on luggage was completely useless after its 4th trip within two years. Samsonite customer service is medieval.
They simple went silent after I presented them with proofs of the damaged bag. Their promised 10 year guarantee is only a gimmick. Given that the model which I purchased was advertised as one of their best, I can only conclude that Samsonite bags are better avoided by anyone who desires hassle-free trips. I have included photos for evidence.
These photos are only part of the ones that I made available to Samsonite. There are still more which I intend to upload later.
I didn't like: Customer service.