Product: Samsonite Warranty Clear all filters (0 of 10 reviews match)
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I purchased Hartmann luggage 25+ years ago and the luggage had a lifetime warranty - any problems, you contacted the company and they repaired it, no questions asked - in fact, they would even send you a loaner piece of luggage to use while your luggage was being...
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Anonymous
Disappointed Customer

Couldn't agree more with this comment. Manufacturing has been outsourced to China. American jobs lost. I had the same experience with Samsonite/Hartmann, although I paid my pr...

Anonymous
Tom

I had similar experience with a carry on Hartmann bag. The internal frame cracked and Samsonite would not honor the Hartmann lifetime warranty. The tale of two pitiful compa...

Product
Samsonite Warranty
I didn't like
  • No response to e-mail
#1038951
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The so called warranty by SAMSONITE is just a scam. They DO NOT stand behind it. They get away by all means and customer has just to make endless trips to their fixery store or waste time over calls where they put you on hold for hours. Very poor customer service and...
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2.0
Product
Samsonite Warranty
I didn't like
  • Sell cheap stuff which is made in china nd third world countries
  • Bs warranty very arrogant customer service
  • Do not stand behind their warranty
#787615
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I purchased a premium executive leather laptop bag from Samsonite, which is under warranty for 3 years. Since, the stiches of the bag had come off and it required some other servicing, I gave the Bag to the Samsonite-Factory Outlet near Bannerghatta Main Road,...
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1.3
Product
Samsonite Warranty
I didn't like
  • Customer service
#772810
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New bag handle came off on first use......how good can the product be? And the bag was half full only. Inconvenienced on trip, difficulty lugging it around! How compensate for that? Back in Singapore, for more than a week, no one answering service centre call! Looking...
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Product
Samsonite Warranty
#683126
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After only one trip with my new Samsonite Luggage the zipper broke and the material shredded around the pockets and seams, they fixed the zipper but said the shredding was wear and tear and not covered by the warranty. If it was a reap or tear I can understand but...
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Product
Samsonite Warranty
#607291
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After witnessing the gorilla toss the luggage around on the commercial who wouldn't think..this should be my next luggage....my husband and I purchased two large and two carry on sizes for our three times a year travel..after only three years the corners on our luggage...
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1.0
Medina, New York
Product
Samsonite Warranty
#604761
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after being advised my samsonite bag's broke zipper would be fixed under warranty, i took it to the repair shop they provided. that repair shop then said they would not repair samsonite luggage. i again contacted samsonite who then assisted by providing a return...
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Anonymous
Kevin

I had the same experience with Samsonite. I have decided not to buy any samsonite product anymore.

Product
Samsonite Warranty
I liked
  • Polite customer service personnel
#573942
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I bought a Samsonite Spark Luggage Black Jet-Age III Upright 55 CM Expandable in a Samsonite Factory Outlet - got a 3 years warranty certificate. One of the wheels broke. - I sent it in for repair (Reparatur-Nummer 539180 690-18/lv) and the answer was: No spare...
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1.0
Product
Samsonite Warranty
I liked
  • Purchases in the past
I didn't like
  • 3 years warranty-fact 2 years only
#562083
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A hand strap support bracket broke on my brand new Samsonite bag and my efforts to get a replacement part to make the repair myself ending with them offering to sell me the replacement part (under the warranty) if I would also pay the shipping of almost $10. for a part...
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Product
Samsonite Warranty
#388091
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Purchased two Samsonite cases. First trip overseas one case completely cracked (had to be taped up for remainder of trip). Other case ended up dented. I have travelled for years and never had a problem with other brand cases. I contacted Samsonite in May 2012 as they...
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Anonymous
Unhappy shopper

Beware - Samsonite's exchange policy is extremely rigid. They rather you get stuck with something you dislike and won't use than replace it with a different item you will use ...

Product
Samsonite Warranty
#373465
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