Purchased the Xenon 2 backpack last fall Bag has nice layout out re compartments , comfortable to carry, and attractive. However, several seams ripped open, I never overstuffed any compartment.
Called customer service.
Nearest repair too far away to take it to. They will not pay the shipping charge to sent to their evaluation/repair department. They will only repair the backpack if they deem it a defect -( which I believe it is). They will not pay for shipping to their repair center.
So potentially, I could wind up paying for shipping and not have the bag repaired, and would have to pay for them to send it back to me. What use would a bag with ripped seams do me? Very disappointed that they will not pay for shipping to their repair center.
Will have to reconsider buying Samsonite in the future. Until now have been very pleased with their products.
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