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Update by user 1 hour ago

USER: 59622080 Dear sir/madam Thank you for your answer.Unfortunately your Israeli representative deny his responsibility for the Samsonite suitcase which I bought at your shop in Leesburg outlet, 241 Fort Evans Rd VA 20176 on March 2017.

Your Israeli representative claim that he belongs to the European zone and they are not giving a service to Samsonite suitcases which has been bought in USA They Also asked me to show them an evidence that I bought it, but unfortunately I paid cash and didn't keep the slip.If you cant repair the wheel kindly give me a new equivalent suitcase Thanks David Shapira +972545337620 shap1@netvision..net.il

Original review posted by user Mar 21

Dear Madam/Sir

Last February I bought In Washington this Samaonite luggage.

On my first trip one of the wheels disappeared.

Your agent in Israel has no spare parts for this kind of luggage.

Kindly send a new wheel

Thanks and regards

David Shapira

shap1@netvision.net.il

+972545337620

Dear Madam/Sir

Last February I bought In Washington this Samaonite luggage.

On my first trip one of the wheels disappeared.

Your agent in Israel has no spare parts for this kind of luggage.

Kindly send a new wheel

Thanks and regards

David Shapira

shap1@netvision.net.il

+972545337620

Dear Madam/Sir

Last February I bought In Washington this Samaonite luggage.

On my first trip one of the wheels disappeared.

Your agent in Israel has no spare parts for this kind of luggage.

Kindly send a new wheel

Thanks and regards

David Shapira

shap1@netvision.net.il

+972545337620

I didn't like: No customer care response.

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