Less than 1 year old hardside corner dented on first use and totally broken (starburst break) on 3rd use. Sent to Samsonite for repair/replacement.
Came back 'repaired'. As soon as my husband pushed on the repaired area with his thumb it broke through again. Called Samsonite Customer Service Center and was told that they do not replace broken hardside luggage because it was damaged in transport. I could not believe what I was hearing!
But if you read the "Limited 10 Year Global Warranty" closely -- the last "exclusion" from coverage is "transport damage" -- YES, the exact reason that you purchase luggage; and it is EXCLUDED from the warranty. I will never ever buy another SAMSONITE and recommend that no one else wastes their money like I did mine!!
Product or Service Mentioned: Samsonite Omni Pc Suitcase.
Reason of review: Bad quality.
Monetary Loss: $270.
Preferred solution: Let the company propose a solution.