Samsonite - Worst Customer Service Ever
Purchased two Samsonite cases.First trip overseas one case completely cracked (had to be taped up for remainder of trip).
Other case ended up dented. I have travelled for years and never had a problem with other brand cases. I contacted Samsonite in May 2012 as they were under warranty. It is now January 2013 and I am still waiting for them to pick them up.
I have emailed and rung so many times it is quite unbelievable. I always thought Samsonite was a reputable company. I will never purchase anything from Samsonite again.
Next time I will buy cheaper brand luggage as I think it is probably more reliable than these two cases.Very disappointed.
Review about: Samsonite Warranty.
Monetary Loss: $300.