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Purchased two Samsonite cases. First trip overseas one case completely cracked (had to be taped up for remainder of trip).

Other case ended up dented. I have travelled for years and never had a problem with other brand cases. I contacted Samsonite in May 2012 as they were under warranty. It is now January 2013 and I am still waiting for them to pick them up.

I have emailed and rung so many times it is quite unbelievable. I always thought Samsonite was a reputable company. I will never purchase anything from Samsonite again.

Next time I will buy cheaper brand luggage as I think it is probably more reliable than these two cases. Very disappointed.

Review about: Samsonite Warranty.

Monetary Loss: $300.

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Anonymous
London, England, United Kingdom #609860

Beware - Samsonite's exchange policy is extremely rigid. They rather you get stuck with something you dislike and won't use than replace it with a different item you will use to travel with.

A somewhat shallow attitude bearing in mind the amount they spend on advertising.

They are clearely policy driven than concerned with customer care. Buy elsewhere if you can.

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