I purchased Hartmann luggage 25+ years ago and the luggage had a lifetime warranty - any problems, you contacted the company and they repaired it, no questions asked - in fact, they would even send you a loaner piece of luggage to use while your luggage was being repaired!) The zipper in my large suitcase recently broke and when I contacted Hartmann about sending it back to be repaired, I was informed that Hartmann, now owned by Samsonite, no longer honors the lifetime warranty and in order for the warranty to be honored (and have it repaired under the warranty) they now require a copy of the purchase receipt. I am SO disappointed - my decision to buy this expensive luggage was based upon the fact that not only was I purchasing quality luggage, the company stood behind their product for the life of the product. Unfortunately, Hartmann is now owned by Samsonite, a company which obviously has less integrity and does not care about customer service!!

Product or Service Mentioned: Samsonite Warranty.

Reason of review: Warranty issue.

Monetary Loss: $200.

Preferred solution: I want Hartmann/Samsonite to honor the warranty that was in place when I purchased my luggage and repair the luggage without having to provide the purchase receipt as it is unreasonable to think that I would have kept the receipt 25 years ago .

I didn't like: No response to e-mail.

Company wrote 0 public responses to the review from Apr 25, 2017.
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Thing and life change...move on!


Couldn't agree more with this comment. Manufacturing has been outsourced to China.

American jobs lost. I had the same experience with Samsonite/Hartmann, although I paid my premium price less than ten (10) years ago.

Just around the time Samsonite was taking over. If I had known that Samsonite would handle matters in this fashion, would have never purchased at Hartmann's prices.


I had similar experience with a carry on Hartmann bag. The internal frame cracked and Samsonite would not honor the Hartmann lifetime warranty. The tale of two pitiful companies.


Bought my luggage 8 years ago. Same issue. Thanks for your comments - I thinks it's fair to be upset about paying a premium price and not receiving the premium service in return.

Fleming Island, Florida, United States #1331502

wow..25 years ago! Are you the same person you were 25 years ago? Things change, they sold the company, be upset with original Hartmann, not the company that bought them and THEIR policies.

to anonymous #1428559

You must work for Samonite / Hartmann. A contract is a contract.

Just because it is an old contract does not mean one party to the contract can unilaterally change the terms of the agreement. Let me use an exaggerated example to clarify why your position is wrong: Let's say you have a 30 year mortgage. You make payments for 30 years, then ask the bank to return your deed. If the bank were to act the way you believe is okay for Samsonite / Hartmann, then the bank would say, "Sorry, that was 30 years ago.

Are you the same person, well, the bank has been sold and we will just keep your house." Does that make it any clearer? Fraud is fraud, the only difference is the magnitude of the fraud.

When Samsonite bought Hartmann, they purchased its assets and its *liablities*, unless Hartmann went bankrupt, and I do not recall reading about that.

What they Hartmann is really saying is buy your luggage cheap, because we do not honor any warrantee.

to anonymous #1481361

I agree with other commentsWhen you buy a company the acquiring company is subject for both the assets and liabilities.

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